fix problems on OYO [iphone]

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—— Run into issues on OYO? Get help pending when official support gets back to you!

OYO: Hotel Booking App & Deals
Info:
company: Oravel Stays Private Ltd.
: http://www.oyorooms.com
: www.oyorooms.com
Chat with our AI-based OYO Support
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Payments issue

Misleading pricing and hidden fees

Fix: Always check the total price breakdown before finalizing your booking. Look for any additional fees listed under 'Taxes and Fees' to avoid s... ⇲

Difficulties with payment processing

Fix: Ensure that your payment method is valid and has sufficient funds. Check if the app supports your payment method and try using a different c... ⇲

Refunds take too long or are not processed

Fix: Keep a record of your refund request, including dates and any correspondence. Follow up through the app's support feature to check the statu... ⇲
 
Bookings issue

Rooms not available upon arrival

Fix: Confirm your booking details through the app or website before your arrival. Take a screenshot of your booking confirmation to present if th... ⇲
 
Support issue

Poor communication between properties and company

Fix: If you encounter issues at the property, document everything (photos, messages) and report it through the app's support feature to ensure yo... ⇲

Inadequate customer support for issues

Fix: Utilize the FAQ section in the app for common issues, as it may provide immediate solutions without needing to contact support. OR If you... ⇲

Rude and untrained staff at properties

Fix: If you encounter rude staff, remain calm and polite. Ask to speak to a manager if necessary, as they may be more equipped to handle your con... ⇲

Limited options for contacting customer service

Fix: Explore the app for any hidden support options, such as a help center or community forums where you can ask questions and get answers from o... ⇲

Long wait times for customer service assistance

Fix: Try reaching out during off-peak hours (early morning or late evening) when wait times may be shorter. OR Use the in-app chat feature if... ⇲
 
Bugs issue

Inconsistent quality of accommodations

Fix: Read recent reviews from other guests to gauge the current quality of the property before booking. Look for patterns in feedback regarding c... ⇲

Issues with cleanliness and hygiene at properties

Fix: Before booking, check recent reviews specifically mentioning cleanliness. Look for properties that have a high cleanliness rating. OR If... ⇲
 
Ads issue

False advertising of promotions and offers

Fix: Before booking, verify the details of any promotions directly on the property’s website or through other booking platforms to ensure accurac... ⇲

Inaccurate property descriptions and images

Fix: Cross-reference property details with other booking platforms or the property’s official website to verify accuracy before booking. OR If... ⇲
 
Notifications issue

OYO notifications are excessive and irrelevant

Fix: Go to your phone's settings, find the OYO app, and adjust notification preferences to limit the types of notifications you receive. OR Wi... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.1%

Bad experience
4.6%

Neutral
3.3%

~ from our NLP analysis of 7,492 combined software ratings.

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 Private Data OYO collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location