fix problems on MyCampy [iphone]

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—— Run into issues on MyCampy? Get help pending when official support gets back to you!

MyCampy
Info:
company: Campagnolo Srl
: https://mycampy.campagnolo.com/faq
: mycampy.campagnolo.com
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Installation issue

Unresponsive app requiring reinstallation

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe up on MyCampy to close it. Then,... ⇲
 
Customization issue

Manual entry only for sessions

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may introduce new features like automatic session tracking.... ⇲

Instructions available only in Italian

Fix: 1. Use translation apps: Download a translation app like Google Translate to help translate the instructions from Italian to your preferred... ⇲
 
Updates issue

Loss of ride and equipment data after update

Fix: 1. Check backup settings: Ensure that your data is backed up to iCloud or another service before updating. Go to Settings > [your name] > iC... ⇲
 
Settings issue

Cannot change simple settings

Fix: 1. Restart the app: Close MyCampy and reopen it to see if the settings become responsive. 2. Check for app updates: Go to the App Store and... ⇲
 
Syncing issue

Syncing issues with Super Record EPS

Fix: 1. Ensure Bluetooth is enabled: Go to Settings > Bluetooth and make sure it is turned on. Then, try reconnecting to Super Record EPS. 2. Che... ⇲
 
Network issue

GPS signal loss during rides

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and make sure it is turned on for MyCampy. 2. Check fo... ⇲

Server not found when adding Garmin connect

Fix: 1. Check your internet connection: Ensure that your device is connected to the internet, either through Wi-Fi or cellular data. 2. Restart t... ⇲
 
UI issue

Too many prompts to initiate rides

Fix: 1. Check app settings: Look for an option in the settings to reduce prompts or enable a quick start feature for rides. 2. Familiarize with t... ⇲

Inconvenient portrait-only mode

Fix: 1. Check for app settings: Look for an option in the settings to enable landscape mode if available. 2. Rotate your device: Sometimes, simpl... ⇲
 
Bugs issue

My garage function does not retain information

Fix: 1. Check for updates: Ensure you have the latest version of MyCampy, as updates may fix bugs related to the garage function. 2. Restart the... ⇲
 
Registration issue

Sign up process is cumbersome

Fix: 1. Use social media sign-up: If available, try signing up using a social media account to simplify the process. 2. Prepare information in ad... ⇲
 
Compatibility issue

MyCampy does not connect after latest iOS update

Fix: 1. Restart your iPhone: A simple restart can often resolve connectivity issues after an update. 2. Check for app updates: Go to the App Stor... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
75.5%

Bad experience
17.1%

Neutral
7.4%

~ from our NLP analysis of 216 combined software ratings.

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 Private Data MyCampy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics