fix problems on Navan [iphone]

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—— Run into issues on Navan? Get help pending when official support gets back to you!

Navan
Info:
company: Navan, Inc
: https://navan.com/
: navan.com
Chat with our AI-based Navan Support
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Bugs issue

Inconsistent flight pricing

Fix: 1. Compare Prices: Use multiple travel booking platforms to compare flight prices. If you find a better deal elsewhere, consider booking dir... ⇲

Booking for multiple travelers fails

Fix: 1. Check Group Size Limits: Ensure that you are not exceeding the maximum number of travelers allowed in a single booking. If you are, try s... ⇲

Missing hotel reservations

Fix: 1. Check Confirmation Emails: Look for confirmation emails in your inbox or spam folder. If you find it, use the details to contact the hote... ⇲

Frequent app refreshes

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persist... ⇲

Double bookings occur

Fix: 1. Confirm Before Finalizing: Always double-check your booking details before confirming to avoid accidental double bookings. 2. Check for U... ⇲

Inaccurate reservation confirmations

Fix: 1. Double-Check Details: Always verify the details of your reservation in the app and compare them with confirmation emails to catch any dis... ⇲

High prices compared to direct bookings

Fix: 1. Compare Prices: Always compare prices on Navan with those on the airline or hotel’s official website to ensure you are getting the best d... ⇲
 
Support issue

Difficulty in accessing customer support

Fix: 1. Use the Help Section: Navigate to the help or support section within the app, which may provide FAQs or troubleshooting guides that can a... ⇲

Unresponsive customer service

Fix: 1. Use Multiple Channels: If one channel is unresponsive, try reaching out via email, social media, or the app's help section. 2. Be Persist... ⇲

Virtual assistant is unhelpful

Fix: 1. Use Specific Queries: When using the virtual assistant, try to be as specific as possible with your questions to get better responses. 2.... ⇲
 
Glitches issue

Glitchy hotel search functionality

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates often fix bugs and improve functionality. 2. Restart the App: C... ⇲
 
UI issue

Inability to copy hotel addresses

Fix: 1. Manually Write Down: If you cannot copy the address, manually write it down or take a screenshot of the hotel details for reference. 2. U... ⇲

Excessive clicks required for tasks

Fix: 1. Familiarize with Shortcuts: Explore the app for any shortcuts or quick access features that can reduce the number of clicks needed for co... ⇲
 
Payments issue

Refund processing issues

Fix: 1. Document Everything: Keep records of your booking and any communication regarding the refund. This will help if you need to escalate the... ⇲
 
Compatibility issue

Poor integration with expense systems

Fix: 1. Manual Entry: If integration is poor, consider manually entering expenses into your expense management system until the issue is resolved... ⇲
 
Notifications issue

Notifications lead to errors

Fix: 1. Adjust Notification Settings: Go to your iPhone Settings > Notifications > Navan and adjust the settings to limit notifications that may... ⇲
 
Account issue

Lack of accountability for errors

Fix: 1. Keep Records: Document any errors you encounter, including screenshots and details, to have a clear record when addressing issues. 2. Pro... ⇲

Inability to use rewards for personal travel

Fix: 1. Review Terms: Check the terms and conditions of the rewards program to understand any restrictions on personal travel. 2. Contact Support... ⇲
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 what users are saying
Good experience
96.4%

Bad experience
2.7%

Neutral
0.9%

~ from our NLP analysis of 13,200 combined software ratings.

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 Private Data Navan collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics