fix problems on My Porsche [iphone]

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—— Run into issues on My Porsche? Get help pending when official support gets back to you!

My Porsche
Info:
company: Porsche Cars North America, Inc.
: https://ask.porsche.com/us/en-US
: www.porsche.com
Chat with our AI-based My Porsche Support
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Updates issue

Inconsistent data updates

Fix: 1. Ensure that your app is updated to the latest version. 2. Check your vehicle's settings to ensure that data sharing is enabled. 3. Restar... ⇲
 
Privacy issue

My Porsche requires excessive personal information

Fix: 1. Review the app's privacy policy to understand why certain information is required. 2. If you are uncomfortable providing specific informa... ⇲
 
Login issue

Login credentials reset after updates

Fix: 1. After an update, ensure that you are using the correct credentials. If you have forgotten your password, use the 'Forgot Password' featur... ⇲
 
Customization issue

Limited control over vehicle functions

Fix: 1. Check the app settings to see if there are options to enable additional features. 2. Refer to the user manual for your vehicle to underst... ⇲

Limited preconditioning options for climate control

Fix: 1. Check the app settings to see if there are any options to enable or customize preconditioning. 2. Refer to the vehicle's user manual for... ⇲
 
GPS issue

GPS location accuracy issues

Fix: 1. Ensure that location services are enabled for the app by going to Settings > Privacy > Location Services and selecting My Porsche. 2. Cal... ⇲
 
Crashes issue

My Porsche crashes or shows server errors

Fix: 1. Ensure that your app is updated to the latest version. 2. Restart your iPhone to clear any temporary glitches. 3. Check your internet con... ⇲
 
UI issue

Inconsistent user interface design

Fix: 1. Familiarize yourself with the app's layout by exploring all sections. 2. Check for any available updates that may address UI inconsistenc... ⇲

Home screen widget lacks quick access for common actions

Fix: 1. Check if the app has customizable widget options by long-pressing the widget and selecting 'Edit Widget'. 2. If customization is limited,... ⇲

My Porsche is not intuitive and complex to use

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Refer to any available tutorials or help secti... ⇲
 
Notifications issue

Lack of notifications for vehicle status

Fix: 1. Check the app settings to ensure that notifications are enabled. Go to Settings > Notifications > My Porsche and toggle on notifications.... ⇲
 
Compatibility issue

Difficulties with Electrify America charging integration

Fix: 1. Ensure that your app is updated to the latest version. 2. Check the app settings to see if Electrify America integration is enabled. 3. R... ⇲

My Porsche does not support Apple Watch features

Fix: 1. Check for any updates to the app that may include Apple Watch support. 2. Explore alternative apps that may offer similar functionality o... ⇲
 
Search issue

Poor navigation and search functionality in manuals

Fix: 1. Use the table of contents or index in the manual to find specific topics. 2. If available, use the search function within the manual to l... ⇲
 
Settings issue

No option to set maximum charge limit for hybrids

Fix: 1. Check the app settings to see if there are any options related to charging limits. 2. Refer to the vehicle's user manual for any built-in... ⇲

My Porsche settings often reset without notice

Fix: 1. After adjusting settings, ensure you save changes before exiting the app. 2. Check for any app updates that may address this issue. OR... ⇲
 
Bugs issue

Remote park assist feature malfunctions

Fix: 1. Ensure that the vehicle's sensors are clean and unobstructed. 2. Restart the app and try the feature again. 3. Check for any software upd... ⇲
 
Syncing issue

Inability to monitor charging progress effectively

Fix: 1. Check the app settings to see if charging notifications are enabled. 2. Monitor the charging status directly from the vehicle's dashboard... ⇲
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 what users are saying
Good experience
92.1%

Bad experience
5.4%

Neutral
2.5%

~ from our NLP analysis of 4,669 combined software ratings.

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 Private Data My Porsche collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • Usage Data
    • Diagnostics