fix problems on Adventure CU [iphone]

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—— Run into issues on Adventure CU ? Get help pending when official support gets back to you!

Adventure CU Mobile
Info:
company: Adventure Credit Union
: https://www.adventurecu.org/connect/where-we-are/contact-us
: www.adventurecu.org
Chat with our AI-based Adventure CU Support
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UI issue

Pending transactions display is poor

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes resolve display issues. Additionally, check for any upd... ⇲

Adventure CU layout is overly complex

Fix: Take time to explore the app and familiarize yourself with its layout. Create a mental map of where key features are located to improve your... ⇲
 
Login issue

Face ID login feature broken

Fix: Ensure that Face ID is enabled in your device settings. Go to Settings > Face ID & Passcode, and make sure the Adventure CU Mobile app is al... ⇲
 
Privacy issue

Location services remain active when app is open

Fix: Check the app's location settings. Go to Settings > Privacy > Location Services, find Adventure CU Mobile, and set it to 'While Using the Ap... ⇲
 
Updates issue

Automatic money transfer feature removed

Fix: Look for any alternative features within the app that may allow for scheduled transfers or recurring payments. Sometimes, these features are... ⇲
 
Bugs issue

Mobile deposit function malfunctions

Fix: Ensure that you are following the correct steps for mobile deposits. Check the app's help section for guidelines on how to take photos of ch... ⇲

Mobile deposit rarely works

Fix: Make sure your device's camera is functioning properly and that you are using it in good lighting conditions. A well-lit area can improve th... ⇲
 
Payments issue

Transferring money is difficult

Fix: Review the app's tutorial or help section for guidance on how to transfer money effectively. Sometimes, the process may have changed, and un... ⇲

Transactions are denied incorrectly

Fix: Double-check the transaction details for accuracy, including account numbers and amounts. Ensure that there are sufficient funds in your acc... ⇲
 
Slow issue

Adventure CU is laggy

Fix: Try closing other apps running in the background to free up system resources. You can also restart your device to improve performance. OR... ⇲
 
Support issue

Customer service is unhelpful

Fix: Document your issues clearly and concisely before reaching out to customer service again. This can help you communicate your problems more e... ⇲
 
Performance issue

Overall app performance is disappointing

Fix: Regularly check for updates to the app in the App Store, as performance issues are often addressed in new releases. Keeping the app updated... ⇲
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 what users are saying
Bad experience
48.6%

Good experience
37.1%

Neutral
14.3%

~ from our NLP analysis of 35 combined software ratings.

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 Private Data Adventure CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics