fix problems on MyBlueKC [iphone]

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—— Run into issues on MyBlueKC? Get help pending when official support gets back to you!

MyBlueKC
Info:
company: Blue Cross Blue Shield of Kansas City
: http://www.bluekc.com
: www.bluekc.com
Chat with our AI-based MyBlueKC Support
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Crashes issue

MyBlueKC crashes during appointments

Fix: 1. Ensure your device is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Close other apps running in the... ⇲

MyBlueKC crashes when logging in

Fix: 1. Ensure you are using the correct login credentials. 2. Restart the app and try logging in again. 3. Clear the app cache if possible by... ⇲
 
Compatibility issue

Limited directories and barely functional web applications

Fix: 1. Use the app’s search feature to find specific providers or services. 2. Check if there are any filters applied that may limit your searc... ⇲

MyBlueKC fails to open on updated devices

Fix: 1. Restart your device to clear any temporary glitches. 2. Check for app updates in the App Store. 3. Uninstall and reinstall the app to e... ⇲

Lack of iOS wallet pass for ID cards

Fix: 1. Check the app settings to see if there is an option to add your ID card to the iOS wallet. 2. If not available, consider taking a screen... ⇲

MyBlueKC does not work on multiple devices

Fix: 1. Ensure you are using the same account credentials on all devices. 2. Check for app updates on each device in the App Store. 3. Restart... ⇲
 
UI issue

Unable to view EOBs

Fix: 1. Ensure you are logged into the app with the correct account. 2. Check for any app updates in the App Store and install them. 3. Try log... ⇲

MyBlueKC is not user-friendly

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. 2. Look for any tutorials or guides within the app that ca... ⇲

Old app design in need of overhaul

Fix: 1. Familiarize yourself with the current layout and features to improve your experience. 2. Provide feedback through the app’s feedback fea... ⇲
 
Slow issue

Lag time to open the app

Fix: 1. Close other apps running in the background to free up resources. 2. Restart your device to clear temporary files. 3. Ensure you have su... ⇲
 
Account issue

Redirects to website for account creation

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. 2. Try creating an account directly on the MyBlu... ⇲
 
Login issue

Incorrect login prompts despite correct credentials

Fix: 1. Double-check your username and password for any typos. 2. Reset your password by using the 'Forgot Password' feature. 3. Clear the app... ⇲
 
Loading issue

MyBlueKC does not load after updates

Fix: 1. Restart your device to clear any temporary issues. 2. Check for any additional updates in the App Store. 3. Uninstall and reinstall the... ⇲

MyBlueKC stuck on loading screen

Fix: 1. Restart the app and try again. 2. Check your internet connection to ensure it is stable. 3. Clear the app cache if possible by going to... ⇲
 
Bugs issue

Infinite loop when accessing virtual care

Fix: 1. Restart the app and try accessing the virtual care feature again. 2. Clear the app cache if possible by going to Settings > MyBlueKC > S... ⇲
 
Support issue

No customer support available on weekends

Fix: 1. Check the app for any FAQs or help sections that may provide answers to common issues. 2. Use the MyBlueKC website for additional resour... ⇲
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 what users are saying
Bad experience
80.0%

Good experience
20.0%

Neutral
0.0%

~ from our NLP analysis of 10 combined software ratings.

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 Private Data MyBlueKC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
    • Diagnostics