fix problems on Generations FCU [iphone]

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Generations FCU Mobile Banking
Info:
company: generations community federal credit union
: https://www.mygenfcu.org/contact-us/
: www.mygenfcu.org
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UI issue

Difficult navigation after update

Fix: 1. Familiarize yourself with the new layout by exploring each section of the app. Take note of where key features are located. 2. Check for... ⇲
 
Features issue

Smart Deposit feature not available

Fix: 1. Ensure that your account is eligible for Smart Deposit. Check the app's FAQ or your account details for eligibility requirements. 2. Upda... ⇲

Limited features compared to other banking apps

Fix: 1. Review the app's features on the Generations FCU website to ensure you are aware of all available functionalities. 2. Use the app's feedb... ⇲

No option to lock/unlock debit card

Fix: 1. Check the app settings to see if there is a security or card management section where you can lock/unlock your debit card. 2. Ensure your... ⇲

Removal of quick balance view

Fix: 1. Check the app settings to see if there is an option to enable quick balance view. Sometimes features can be toggled on or off. 2. Ensure... ⇲

Credit card transfer option removed

Fix: 1. Check the app's latest update notes to see if the feature has been moved or replaced with another option. 2. Ensure your app is updated t... ⇲
 
Bugs issue

Inconsistent transaction format

Fix: 1. Check if the app has a settings option for transaction display formats. If available, adjust the settings to your preference. 2. Update t... ⇲
 
Maintenance issue

Frequent maintenance downtime

Fix: 1. Check the app's official website or social media pages for scheduled maintenance announcements. This can help you plan your banking activ... ⇲
 
Integration issue

Zelle integration issues

Fix: 1. Ensure that your app is updated to the latest version, as updates may fix integration issues. 2. Verify that your Zelle account is proper... ⇲
 
Syncing issue

Balance not updating

Fix: 1. Refresh the app by pulling down on the screen to force a refresh of your account balance. 2. Ensure that your app is updated to the lates... ⇲
 
Functionality issue

Check deposit functionality poor

Fix: 1. Ensure you are following the correct procedure for check deposits. Take clear photos of the front and back of the check, ensuring good li... ⇲
 
Crashes issue

System constantly crashing

Fix: 1. Ensure your app is updated to the latest version from the App Store. 2. Restart your iPhone to clear any temporary issues that may be cau... ⇲
 
Account issue

Inability to manage credit card accounts

Fix: 1. Check the app settings to see if there is a dedicated section for credit card management. 2. Ensure your app is updated to the latest ver... ⇲
 
Camera issue

Retaking photos multiple times for Smart Deposit

Fix: 1. Ensure you are taking clear, well-lit photos of the check. Use a flat surface and avoid shadows. 2. Update the app to the latest version,... ⇲
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 what users are saying
Bad experience
66.7%

Good experience
29.9%

Neutral
3.4%

~ from our NLP analysis of 87 combined software ratings.

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 Private Data Generations FCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics