fix problems on CBT-i Coach [iphone]

​

—— Run into issues on CBT-i Coach? Get help pending when official support gets back to you!

CBT-i Coach
Info:
company: US Department of Veterans Affairs (VA)
: https://www.ptsd.va.gov/appvid/mobile/
: www.ptsd.va.gov
Chat with our AI-based CBT-i Coach Support
   Hello! How can I assist you?  

characters left:
 
Syncing issue

Entries mysteriously disappear

Fix: Check if you have accidentally filtered or sorted your entries in a way that hides them. Go to the entries section and look for any filters... ⇲

Lacks cross-device data access

Fix: Check if the app has a cloud sync feature. If available, enable it to ensure your data is accessible across devices. OR As a workaround,... ⇲
 
UI issue

Navigation is clunky

Fix: Familiarize yourself with the app's layout. Spend some time exploring each section to understand how to navigate more efficiently. You can a... ⇲

Old version looked better

Fix: Explore the app's settings to see if there are any themes or display options that can be adjusted to improve the visual experience. OR Co... ⇲

Difficult to enter past sleep data

Fix: Check if the app allows you to enter past data by navigating to the date you wish to log and looking for an 'Add Entry' option. OR If the... ⇲
 
Settings issue

Default date picker is incorrect

Fix: Manually adjust the date picker each time you enter data. If the default date is consistently incorrect, make a habit of checking it before... ⇲

Cannot set sleep prescription

Fix: Check if you have completed all required entries in the sleep diary. The app may require a certain amount of data before allowing you to set... ⇲

Limited data tracking period

Fix: If the app limits the tracking period, consider exporting your data regularly to keep a personal record. You can manually track your sleep i... ⇲
 
Bugs issue

Sleep efficiency score is inaccurate

Fix: Double-check the data you are entering. Ensure that you are accurately logging your sleep times and wake times, as inaccuracies can affect t... ⇲

CBT-i Coach does not save entries

Fix: Ensure that you are tapping the 'Save' button after entering your data. Sometimes users forget to save, leading to lost entries. OR Check... ⇲
 
Features issue

No way to track nights with no sleep

Fix: Manually log nights with no sleep by entering a sleep entry with a start and end time of the same day, indicating no sleep was achieved. O... ⇲

Requires five days of sleep diary before coaching

Fix: Use the app consistently for the required five days. Set reminders on your phone to log your sleep daily to ensure you meet this requirement... ⇲

Limited utility compared to other apps

Fix: Explore all features of the app to ensure you are utilizing it to its full potential. Sometimes, users may overlook useful features that enh... ⇲
 
Export issue

PDF export is inadequate

Fix: If the PDF export does not meet your needs, consider taking screenshots of your data and compiling them into a PDF using a document app. O... ⇲
 
Notifications issue

Reminders are not persistent

Fix: Check your device's notification settings. Ensure that notifications for the CBT-i Coach app are enabled and set to persistent in your devic... ⇲

Notifications are buggy

Fix: Ensure that your device's operating system is up to date. Sometimes, OS updates can resolve notification issues with apps. OR Try togglin... ⇲
 
Screen issue

CBT-i Coach does not fill screen on iPad

Fix: Try rotating your iPad to see if the app adjusts to fill the screen in landscape mode. Some apps are optimized for landscape view on larger... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
91.1%

Neutral
5.1%

Bad experience
3.8%

~ from our NLP analysis of 5,055 combined software ratings.

 Switch to these Alternatives:
Sleep Reset: CBT for Insomnia
Stellar Sleep: Insomnia CBT
Sleepio
MindShift CBT - Anxiety Relief
The ACFT App
CBT-i Explorer
UCLA Mindful
TRICARE East
DBT Coach
Doximity

 Private Data CBT-i Coach collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Identifiers
    • Usage Data
    • Diagnostics