fix problems on FilipinoCupid [iphone]

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—— Run into issues on FilipinoCupid? Get help pending when official support gets back to you!

FilipinoCupid: Filipino Dating
Info:
company: Cupid Media Pty Ltd
: https://www.filipinocupid.com/en/general/contact
Chat with our AI-based FilipinoCupid Support
   Hello! How can I assist you?  

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Payments issue

Messages require payment to read

Fix: Consider using the app's free features to connect with users and gauge interest before committing to a paid plan. You can also look for prom... ⇲

No free trial period available

Fix: Look for promotional offers or discounts that may provide temporary access to premium features. Sometimes, apps run special promotions for n... ⇲

Inconsistent access to paid features

Fix: Log out of the app and then log back in to refresh your account status. This can sometimes resolve access issues to paid features. OR Che... ⇲

No refund policy for unsatisfactory experience

Fix: Before subscribing, carefully read the terms and conditions regarding refunds to understand your rights. Keep records of your interactions i... ⇲
 
Security issue

Frequent requests for money from users

Fix: Politely decline any requests for money and explain that you are not comfortable with financial transactions. If the requests persist, block... ⇲

Multiple fake profiles with same images

Fix: Be vigilant and report any profiles that appear to be fake or duplicate. Use the app's reporting feature to help maintain a safer environmen... ⇲

Overwhelming number of spam accounts

Fix: Regularly report spam accounts to help the app improve its filtering system. Use the block feature to prevent spam accounts from contacting... ⇲
 
UI issue

FilipinoCupid refreshes cause loss of profile view

Fix: Before refreshing the app, take a screenshot of the profile you are viewing. This way, you can refer back to it if you lose the view after a... ⇲

Difficult navigation and clunky interface

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where features are located to improve your navigation ex... ⇲

Upside down pictures in profiles

Fix: If you encounter upside down pictures, try rotating your device to see if the image corrects itself. This can sometimes trigger the app to d... ⇲
 
Corrupted Files issue

Corrupted app files reported

Fix: Uninstall the app and then reinstall it from the App Store. This can help clear any corrupted files and restore the app to its original stat... ⇲
 
Notifications issue

Notifications persist despite preferences

Fix: Go to your iPhone settings, find the app, and adjust the notification settings to your preference. You may need to toggle notifications off... ⇲
 
Customization issue

Limited geographical filtering for matches

Fix: Use the search filters to specify your preferred location as much as possible. This can help narrow down your matches to those within your d... ⇲
 
Compatibility issue

Users pushed to other apps for communication

Fix: If users suggest moving to other apps, politely decline and encourage them to communicate within the app for safety reasons. OR If you fe... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.3%

Neutral
5.3%

Bad experience
4.4%

~ from our NLP analysis of 4,710 combined software ratings.

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 Private Data FilipinoCupid collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics

  Cost of Subscriptions
  1. Platinum Membership (1 month): $45.99 Better matches and rank higher for 1 month!
  2. Gold Membership (1 Month): $39.99 Unlock messaging and more for 1 month
  3. Platinum Membership (3 months): $89.99 Better matches and rank higher for 3 months!
  4. Platinum Membership (1 week): $29.99 Better matches and rank higher for 1 week!
  5. Gold Membership (1 week): $24.99 Unlock messaging and more for 1 week
  6. Gold Membership (3 months): $77.99 Unlock messaging and more for 3 months!
  7. Platinum Membership(12 months): $219.99 Better matches and rank higher for 12 months!
  8. Gold Membership (12 months): $184.99 Unlock messaging and more for 12 months!