fix problems on My Account [iphone]

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—— Run into issues on My Account ? Get help pending when official support gets back to you!

My Account by TruConnect
Info:
company: Truconnect Communications, Inc.
: https://support.truconnect.com/
: www.truconnect.com
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Bugs issue

My Account shows incorrect data usage

Fix: Clear the app's cache to refresh the data. Go to your iPhone's Settings, scroll down to find My Account by TruConnect, and select it. Look f... ⇲

Inability to track data usage accurately

Fix: Try uninstalling and reinstalling the app. This can resolve issues related to data tracking by ensuring you have the latest version and a fr... ⇲
 
Support issue

Customer service is often unhelpful

Fix: Prepare specific questions or issues before contacting customer service to ensure you get the most relevant assistance. Write down your acco... ⇲
 
Crashes issue

My Account crashes or freezes

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Account issue

Limited options for account management

Fix: Explore the app thoroughly to ensure you are not missing any features. Sometimes, options may be located in different sections of the app.... ⇲

Lack of communication regarding account status

Fix: Regularly check the app and your email for any updates from TruConnect regarding your account status. Ensure that your contact information i... ⇲

Difficulties in reactivating accounts

Fix: Follow the reactivation process outlined in the app or on the TruConnect website carefully. Ensure you have all necessary information ready,... ⇲

Limited data offers

Fix: Check the app and website regularly for any new promotions or offers that may not be immediately visible. Sometimes, offers are time-sensiti... ⇲

My Account does not reflect current plan details

Fix: Log out of the app and log back in to refresh your account information. This can sometimes resolve discrepancies in displayed data. OR If... ⇲
 
Network issue

Slow and unreliable data service

Fix: Check your network settings. Go to Settings > Cellular and ensure that Cellular Data is turned on. You can also reset your network settings... ⇲

No clear information on data caps

Fix: Review your plan details in the app or on the TruConnect website. Look for a section that outlines your plan's data limits and any additiona... ⇲

Inconsistent signal quality

Fix: Move to a different location to see if the signal improves. Sometimes, physical barriers can affect signal strength. OR Check for any out... ⇲
 
Payments issue

Unauthorized charges on credit card

Fix: Review your account statements and transaction history in the app to identify the source of the charges. Make sure they correspond to your p... ⇲
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 what users are saying
Good experience
66.6%

Bad experience
27.5%

Neutral
5.9%

~ from our NLP analysis of 371 combined software ratings.

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 Private Data My Account collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics