fix problems on 丁香妈妈 [iphone]

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—— Run into issues on 丁香妈妈? Get help pending when official support gets back to you!

丁香妈妈 - 0～6 岁家庭科学养育平台
Info:
company: 杭州丁香健康管理有限公司
: http://www.dxy.cn/pages/contact.html
: mama.dxy.com
Chat with our AI-based 丁香妈妈 Support
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Slow issue

Slow loading times

Fix: Ensure that your internet connection is stable. Try switching from Wi-Fi to mobile data or vice versa to see if the loading times improve. Y... ⇲
 
Bugs issue

Inconsistent time zone handling for feeding records

Fix: Manually set the time zone in the app settings. Look for a 'Time Zone' option and select your current time zone to ensure feeding records ar... ⇲
 
Loading issue

iPad version fails to load content

Fix: Ensure that your iPad is running the latest version of iOS. Go to 'Settings' > 'General' > 'Software Update' and install any available updat... ⇲
 
Registration issue

Verification code issues for overseas users

Fix: Check if you are entering the correct phone number format. Ensure you include the country code and that there are no extra spaces or charact... ⇲
 
UI issue

Complex UI and navigation

Fix: Take some time to explore the app's features. Look for a tutorial or help section within the app that can guide you through its functionalit... ⇲
 
Crashes issue

Frequent crashes during video playback

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the app, and check if an update is available. OR T... ⇲
 
Downloads issue

Download failures for courses

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that resolv... ⇲
 
Support issue

Unresponsive customer support for technical issues

Fix: Look for a FAQ or help section within the app that may address common issues. This can often provide immediate solutions without needing to... ⇲
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 what users are saying
Good experience
94.3%

Neutral
3.8%

Bad experience
1.9%

~ from our NLP analysis of 209 combined software ratings.

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 Private Data 丁香妈妈 collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 8 学习币: $0.99 8 学习币，充值后可以购买专栏
  2. 68 学习币: $9.99 68 学习币，充值后可以购买专栏
  3. 108 学习币: $14.99 购买后可获得 108 学习币
  4. 30 学习币: $3.99 30 学习币，充值后可以购买专栏
  5. 158 学习币: $22.99 158 学习币，充值后可以购买专栏
  6. 88 学习币: $12.99 88 学习币，充值后可以购买专栏
  7. 6 学习币: $0.99 购买后得到 6 学习币
  8. 168 学习币: $24.99 168 学习币，充值后可以购买专栏
  9. 50 学习币: $6.99 购买后可获得 50 学习币。
  10. 98 学习币: $14.99 购买后获得 98 学习币