fix problems on MyOncor [iphone]

—— Run into issues on MyOncor? Get help pending when official support gets back to you!

MyOncor

Info:

company: Oncor Electric Delivery Company LLC

: https://www.oncor.com/SitePages/ContactUs.aspx

: oncor.com

Chat with our AI-based MyOncor Support

🛠️ Common MyOncor Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Outage map redirects to browser

Fix: To avoid the outage map redirecting to the browser, check if there is an option within the app settings to view the outage map directly in t... ⇲

MyOncor frequently requires updates

Fix: Ensure that your device is set to automatically update apps. Go to Settings > App Store > App Updates and toggle on 'App Updates'. This will... ⇲

Account issue

MyOncor fails to save user account info

Fix: Make sure you are using the latest version of the app. If the issue persists, try logging out of your account and then logging back in. This... ⇲

Support issue

Difficult to report outages

Fix: If reporting outages through the app is cumbersome, consider using the app's contact feature to send an email or message directly to custome... ⇲

Poor customer support

Fix: If customer support is lacking, utilize the app's FAQ section or help resources for common issues. This can often provide quicker solutions... ⇲

UI issue

Inaccurate address entry

Fix: Double-check the address format you are entering. Ensure that you are using the correct street name, number, and zip code. Sometimes, using... ⇲

Inability to add location

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure MyOncor is set to 'While U... ⇲

Compatibility issue

Incompatible with older devices

Fix: If your device is older and the app is incompatible, consider updating your device's operating system if possible. Go to Settings > General... ⇲

Registration issue

Errors during registration process

Fix: Ensure that all required fields are filled out correctly during registration. Double-check for any typos or missing information that could c... ⇲

Slow issue

Slow performance during outages

Fix: During outages, the app may slow down due to high traffic. Try using the app during off-peak hours when fewer users are likely accessing it.... ⇲

Updates issue

Limited functionality without updates

Fix: To maximize functionality, ensure that you have automatic updates enabled. Go to Settings > App Store > App Updates and toggle on 'App Updat... ⇲

Nonfunctional features after updates

Fix: After an update, try clearing the app's cache to refresh its functionality. Go to Settings > MyOncor > Storage > Clear Cache. OR If featu... ⇲

Freezing issue

MyOncor locks up during setup

Fix: If the app locks up, try restarting your device and then reopening the app. This can often resolve temporary glitches. OR If the issue pe... ⇲

Privacy issue

Requires unnecessary information

Fix: Review the information being requested and see if there are options to skip or provide minimal information where possible during setup. OR... ⇲

Data mining concerns

Fix: Review the app's privacy policy to understand what data is collected and how it is used. Adjust your privacy settings within the app if avai... ⇲

Crashes issue

Frequent crashes and freezes

Fix: To reduce crashes, ensure your device has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or fil... ⇲