fix problems on Identity Guard [iphone]

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—— Run into issues on Identity Guard? Get help pending when official support gets back to you!

Identity Guard: ID Protection
Info:
company: Intersections Inc.
: https://www.identityguard.com/contact-us
: www.identityguard.com
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Updates issue

Identity Guard is underdeveloped

Fix: Check for updates regularly in the App Store. Developers often release updates that improve functionality and add features. Keeping your app... ⇲
 
UI issue

difficult to navigate

Fix: Create a navigation guide for yourself. Write down the steps to access the features you use most frequently. This can serve as a quick refer... ⇲

confusing screens

Fix: Take screenshots of the screens that you find confusing and refer to the app's help section or online resources for clarification on how to... ⇲
 
Notifications issue

slow alerts

Fix: Check your notification settings both in the app and on your device. Ensure that notifications are enabled and that you have a stable intern... ⇲

alerts do not provide enough detail

Fix: Check if there are settings within the app to customize alert details. Sometimes, you can adjust the level of detail you receive in notifica... ⇲

missing alerts

Fix: Verify that your notification settings are enabled both in the app and on your device. Ensure that you have a stable internet connection to... ⇲
 
Compatibility issue

desktop app is unusable

Fix: Try uninstalling and reinstalling the desktop app. This can resolve many issues related to performance and usability. Make sure to back up a... ⇲
 
Customization issue

mobile app lacks features

Fix: Review the app's update notes to see if any new features have been added recently. If certain features are missing, consider providing feedb... ⇲
 
Account issue

cannot cancel through the app

Fix: Check the app's FAQ or help section for cancellation instructions. Often, cancellation may need to be done through the website or by contact... ⇲

Identity Guard ruins access to account features

Fix: If the app is causing issues, try accessing your account through the website instead. This may provide a more stable experience for managing... ⇲
 
Support issue

long hold times for customer service

Fix: Try calling during off-peak hours, such as early morning or late evening, to reduce wait times. Additionally, check if there are alternative... ⇲

poor customer service experience

Fix: Document your interactions with customer service, including dates and times, to keep track of your issues. This can help if you need to esca... ⇲
 
Syncing issue

inconsistent data

Fix: Regularly review your account information and compare it with your records. If you notice inconsistencies, document them and report them thr... ⇲
 
Payments issue

unable to update credit card information

Fix: Ensure that you are entering the correct information and that your internet connection is stable. Try clearing the app's cache or reinstalli... ⇲
 
Login issue

login issues

Fix: Double-check your login credentials for accuracy. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲
 
Data issue

data reliability issues

Fix: Regularly back up your important data and keep a record of any discrepancies you notice. This can help you track issues over time and provid... ⇲
 
Freezing issue

Identity Guard freezes

Fix: Force close the app and restart it. If the problem persists, try restarting your device to clear any temporary glitches. OR Check for upd... ⇲
 
Privacy issue

no proof of information deletion upon cancellation

Fix: When you cancel your account, request a confirmation email or message that states your account has been canceled. This can serve as proof of... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
70.4%

Bad experience
24.7%

Neutral
4.9%

~ from our NLP analysis of 385 combined software ratings.

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 Private Data Identity Guard collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Ultra Individual: $299.99 Ultra Individual Annual