fix problems on Premier Agent [iphone]

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—— Run into issues on Premier Agent? Get help pending when official support gets back to you!

Premier Agent
Info:
company: Zillow.com
: https://zillow.zendesk.com/hc/en-us/categories/200203820-Professionals
: premieragent.zillow.com
Chat with our AI-based Premier Agent Support
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Glitches issue

Glitchy app with disappearing texts

Fix: Ensure that your app is updated to the latest version. Check the App Store for any available updates and install them to fix bugs and improv... ⇲
 
Network issue

Poor call connection quality

Fix: Check your internet connection. If you are using Wi-Fi, ensure that you have a strong signal. Consider switching to a different network or m... ⇲

Frequent disconnections during calls

Fix: Ensure that your phone's software is up to date, as updates can improve call stability and performance. OR Try using a wired headset or a... ⇲
 
Search issue

Inability to filter leads effectively

Fix: Utilize the app's built-in filtering options to sort leads by criteria such as location, price range, or lead source. Familiarize yourself w... ⇲
 
Bugs issue

Frequent error messages

Fix: Try uninstalling and reinstalling the app. This can resolve many issues related to corrupted files or settings that may be causing error mes... ⇲

Issues with adding sold properties

Fix: Check the app's guidelines for adding sold properties to ensure you are following the correct process. Sometimes, there may be specific fiel... ⇲
 
Notifications issue

Unreliable lead notifications

Fix: Check your notification settings within the app and on your iPhone to ensure that notifications are enabled. Go to Settings > Notifications... ⇲

Limited ability to pause lead notifications

Fix: Check the app settings for any options related to notification preferences. Some apps allow you to set 'Do Not Disturb' hours or similar fea... ⇲
 
Updates issue

Lack of real-time updates

Fix: Regularly refresh the app to check for updates manually. Pull down on the lead list to refresh the data displayed. OR If real-time update... ⇲
 
Customization issue

Difficult client organization

Fix: Create a system for categorizing clients based on their status (e.g., active, inactive, follow-up needed). Use tags or notes within the app... ⇲
 
Security issue

Inadequate vetting of leads

Fix: Develop a checklist for vetting leads that includes key questions to ask during initial conversations. This can help you assess the quality... ⇲

Unethical lead generation tactics

Fix: Educate yourself on ethical lead generation practices and ensure that your own methods align with these standards. OR If you encounter un... ⇲
 
Audio issue

Voice command feature fails

Fix: Ensure that your device's voice recognition settings are properly configured. Go to Settings > Siri & Search and check that Siri is enabled... ⇲
 
Payments issue

High costs for low-quality leads

Fix: Reassess your lead generation strategy and focus on channels that have historically provided better quality leads. This may involve shifting... ⇲
 
Support issue

Customer service inefficiency

Fix: Familiarize yourself with the app's help section or FAQ to find answers to common issues without needing to contact customer service. OR... ⇲
 
Ads issue

Misleading lead generation practices

Fix: Research and verify the sources of your leads to ensure they are legitimate. This can help you avoid falling for misleading practices. OR... ⇲
 
UI issue

Premier Agent layout is not intuitive

Fix: Take some time to explore the app thoroughly. Familiarize yourself with all the features and settings to better understand how to navigate t... ⇲
 
Data issue

Inaccurate property listing data

Fix: Cross-check property listings with other reliable real estate websites to verify the accuracy of the information. OR Report any inaccurac... ⇲
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 what users are saying
Good experience
95.2%

Neutral
2.7%

Bad experience
2.1%

~ from our NLP analysis of 33,340 combined software ratings.

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FOREWARN

 Private Data Premier Agent collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics