fix problems on GetResponse App [iphone]

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—— Run into issues on GetResponse App? Get help pending when official support gets back to you!

GetResponse App
Info:
company: GetResponse Sp. z o.o.
: https://www.getresponse.com/features/support
: www.getresponse.com
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UI issue

Clunky app

Fix: Try clearing the app cache by going to your iPhone settings, selecting the GetResponse app, and choosing to clear cache if the option is ava... ⇲

Inaccurate newsletter display

Fix: Preview your newsletter before sending it out. Use the preview feature to see how it will look on different devices. OR Test send the new... ⇲
 
Crashes issue

Crashes frequently

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. OR Check i... ⇲
 
Uploads issue

Inability to add images or logos

Fix: Ensure that you have granted the app permission to access your photos. Go to Settings > Privacy > Photos and check the GetResponse app setti... ⇲
 
Settings issue

Subject line changes not saved

Fix: After making changes to the subject line, ensure you are tapping 'Save' or 'Update' before exiting the screen. Double-check that the changes... ⇲
 
Customization issue

Limited email creation options

Fix: Explore the templates available in the app. Sometimes, using a different template can unlock more features and customization options. OR... ⇲
 
Syncing issue

Mobile app does not sync with desktop

Fix: Ensure you are logged into the same account on both the mobile app and desktop. Sometimes, logging out and back in can help with syncing iss... ⇲

GetResponse App does not pull current data

Fix: Try refreshing the app by pulling down on the screen to force a data refresh. This can help update the information displayed. OR Check yo... ⇲
 
Support issue

Poor customer service

Fix: Utilize the community forums or user groups related to GetResponse. Other users may have experienced similar issues and can provide insights... ⇲

Difficulty contacting support

Fix: Use the in-app support feature if available, as it may provide a more direct line to customer service. OR Look for alternative contact me... ⇲
 
Account issue

Account issues not resolved promptly

Fix: Keep a detailed log of your account issues, including dates and descriptions. This can help you follow up more effectively with support. O... ⇲

Affiliate program access issues

Fix: Check if you are logged into the correct account that has affiliate access. Sometimes, users may have multiple accounts and may not be logge... ⇲

Inability to cancel subscription

Fix: Log into your account on the GetResponse website and navigate to the billing section. There should be an option to manage or cancel your sub... ⇲
 
Features issue

Lacks basic features

Fix: Check the GetResponse website for a list of features and see if there are any updates or new features that may not be available in the app y... ⇲

No access to fundamental features

Fix: Review the app's settings and features to ensure you are not missing any options. Sometimes, features are hidden in menus or settings. OR... ⇲
 
Updates issue

No updates shown in app

Fix: Check the App Store for any available updates for the GetResponse app. Keeping the app updated can resolve issues with displaying new conten... ⇲
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 what users are saying
Good experience
70.0%

Bad experience
23.2%

Neutral
6.8%

~ from our NLP analysis of 207 combined software ratings.

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 Private Data GetResponse App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Email Marketing Plan Monthly: $18.99 Free your marketing machine
  2. GetResponse Basic Plan Monthly: $14.99 Free your marketing machine
  3. GetResponse Plus Plan Monthly: $48.99 Free your marketing machine
  4. Marketing Automation Monthly: $58.99 Free your marketing machine
  5. GetResponse Basic Plan Monthly: $18.99 Free your marketing machine
  6. Email Marketing Plan Yearly: $189.99 Free your marketing machine
  7. GetResponse Basic Plan Yearly: $149.99 Free your marketing machine
  8. GetResponse Plus Plan Monthly: $58.99 Free your marketing machine
  9. GetResponse Plus Plan Yearly: $499.99 Free your marketing machine
  10. Marketing Automation Yearly: $599.99 Free your marketing machine