fix problems on Keck Medicine MyUSCchart [iphone]

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—— Run into issues on Keck Medicine MyUSCchart? Get help pending when official support gets back to you!

Keck Medicine myUSCchart
Info:
company: Keck Hospital of USC
: http://keckmedicine.iqhealth.com/pages/faq/
: myuscchart.keckmedicine.org
Chat with our AI-based Keck Medicine myUSCchart Support
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UI issue

Limited navigation options

Fix: 1. Use the search function: If available, use the search bar to quickly find what you need instead of navigating through menus. OR 2. Boo... ⇲

Useless for accessing medical charts

Fix: 1. Check for alternative access: If the app is not functioning for medical charts, try accessing your medical records through the Keck Medic... ⇲

Confusing entry process

Fix: 1. Follow a step-by-step guide: If available, look for a user guide or tutorial within the app to help you understand the entry process bett... ⇲

Incomprehensible design

Fix: 1. Take time to explore: Spend time navigating the app to familiarize yourself with its layout, which may help you understand its design bet... ⇲
 
Login issue

Frequent automatic logouts

Fix: 1. Check your app settings: Go to the app settings and look for any session timeout settings. If you can adjust the timeout duration, set it... ⇲

Inconsistent login attempts

Fix: 1. Use a password manager: If you have trouble remembering your password, consider using a password manager to store and autofill your login... ⇲
 
Registration issue

Email recognition issues

Fix: 1. Verify your email address: Ensure that the email you are using is correctly entered and matches the one associated with your account. Che... ⇲
 
Search issue

Difficult to find doctors

Fix: 1. Use the search feature: If the app has a search function, type in the specialty or name of the doctor you are looking for to find them mo... ⇲
 
Navigation issue

Keck Medicine myUSCchart takes users in circles

Fix: 1. Use the back button: If you find yourself going in circles, use the back button to retrace your steps instead of trying to navigate throu... ⇲
 
Updates issue

No updates in two years

Fix: 1. Check for alternative apps: If the app is not being updated, consider looking for alternative health management apps that may offer bette... ⇲

Abandoned and poorly maintained

Fix: 1. Look for alternative apps: If the app is not being maintained, consider searching for other health management apps that are actively supp... ⇲
 
Account issue

No account creation option

Fix: 1. Use the existing login: If you cannot create an account, check if you can log in using existing credentials provided by your healthcare p... ⇲

Lack of detailed billing information

Fix: 1. Access billing through the website: If the app does not provide detailed billing information, visit the Keck Medicine website to access y... ⇲
 
Compatibility issue

Poor tablet functionality

Fix: 1. Use the app in compatibility mode: If your tablet has a compatibility mode, try using it to see if it improves the app's performance. O... ⇲

No integration with password managers

Fix: 1. Manually enter passwords: If the app does not support password managers, ensure you have your passwords saved securely elsewhere and ente... ⇲

No Face ID support

Fix: 1. Use a strong password: Since Face ID is not supported, ensure you have a strong password that you can remember easily for logging in. O... ⇲
 
Bugs issue

Occasional functionality issues

Fix: 1. Restart the app: If you encounter functionality issues, try closing the app completely and reopening it to see if that resolves the probl... ⇲
 
Messages issue

Limited appointment and messaging capabilities

Fix: 1. Use the website for appointments: If the app does not allow for full appointment scheduling, try using the Keck Medicine website for more... ⇲
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 what users are saying
Bad experience
72.4%

Good experience
24.1%

Neutral
3.4%

~ from our NLP analysis of 29 combined software ratings.

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 Private Data Keck Medicine myUSCchart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics