fix problems on Prime [iphone]

—— Run into issues on Prime? Get help pending when official support gets back to you!

Prime: PubMed Journals & Tools

Info:

company: Unbound Medicine, Inc.

: https://www.unboundmedicine.com/support/iphone

: www.unboundmedicine.com

Chat with our AI-based Prime Support

🛠️ Common Prime Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot save, print, or share articles

Fix: To save articles, you can take screenshots of the content you want to keep. On most iPhones, press the Side Button and the Volume Up button... ⇲

Slow navigation and loading times

Fix: Try closing other apps running in the background to free up system resources. Double-click the Home button (or swipe up from the bottom of t... ⇲

Search issue

Limited complex search capabilities

Fix: To enhance your search experience, try using specific keywords or phrases that are more targeted. Use quotation marks for exact phrases or a... ⇲

Customization issue

No option to manage PDFs

Fix: As a workaround, you can use a file management app like Files on your iPhone to organize your PDFs. Download PDFs from other sources and sav... ⇲

Inability to delete irrelevant items from lists

Fix: To manage your lists, you can create a new list in a note-taking app or a task manager app where you can manually input only the relevant it... ⇲

No favorite articles overview option

Fix: As a workaround, you can create a dedicated note in a note-taking app where you manually list your favorite articles along with their links... ⇲

Compatibility issue

Prime not usable on older iOS versions

Fix: If you are using an older iOS version, consider updating your device to the latest iOS version that it supports. Go to Settings > General >... ⇲

Features issue

Some articles lack grapherence feature

Fix: If the grapherence feature is not available for certain articles, try accessing those articles directly through the publisher's website or t... ⇲

Permissions issue

Limited access for non-academic users

Fix: For non-academic users, consider using public access resources like PubMed Central, which provides free access to a large number of articles... ⇲

Settings issue

Cannot save PDFs or view them with other apps

Fix: To save PDFs, consider using a different app that allows you to download and manage PDFs, such as Adobe Acrobat Reader or Files. You can dow... ⇲