fix problems on PV Pro [iphone]

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—— Run into issues on PV Pro? Get help pending when official support gets back to you!

PV Pro
Info:
company: Chengdu E-Linter Information Technology Co., Ltd.
: http://e-linter.com
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Bugs issue

No backup generator information

Fix: Check the app settings to see if there is an option to enable or add backup generator information. Sometimes, features are hidden in setting... ⇲

Frequent bugs and issues

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. This... ⇲

No separate generator status

Fix: Check the app settings to see if there is an option to enable generator status monitoring. Sometimes, features are hidden in settings and ne... ⇲

Cost/payback stats inaccurate

Fix: Double-check the input data for accuracy. Ensure that all relevant information is entered correctly in the app settings. OR If the stats... ⇲

Power flow disappears requiring app restart

Fix: Try refreshing the app by pulling down on the screen to reload data. This may restore the power flow without needing a restart. OR If the... ⇲

Initial battery capacity reading incorrect

Fix: Try recalibrating the battery by fully charging it to 100% and then allowing it to discharge completely before charging it again. OR Chec... ⇲

Inaccurate power usage representation

Fix: Verify that all input data regarding your power usage is accurate and up to date within the app settings. OR If inaccuracies persist, con... ⇲

Battery system stuck at 100%

Fix: Try recalibrating the battery by fully discharging it and then charging it back to 100%. This can sometimes reset the reading. OR Check f... ⇲

PV Pro shows system offline incorrectly

Fix: Check your internet connection to ensure that the app can communicate with the server. If you are on Wi-Fi, try switching to mobile data or... ⇲

Real-time status not accurate

Fix: Ensure that the app has the necessary permissions to access real-time data. Check your device settings under Privacy > Location Services.... ⇲

Power flow functionality missing

Fix: Check for any updates to the app that may restore missing functionality, as developers often release fixes for known issues. OR Try reset... ⇲

Inaccurate energy provider stats

Fix: Verify that all input data regarding your energy provider is accurate and up to date within the app settings. OR If inaccuracies persist,... ⇲

PV Pro shows grid power instead of solar

Fix: Check the app settings to ensure that solar power monitoring is enabled and that the correct inputs are provided. OR If the app continues... ⇲

Long duration of 0W display

Fix: Check the app settings to ensure that all devices are properly connected and reporting data. OR If the issue persists, try restarting the... ⇲
 
UI issue

Graphing features inferior to previous app

Fix: Explore the settings within the app to see if there are options to customize graphing features. Sometimes, users can adjust settings to impr... ⇲

No pinch to zoom on graphs

Fix: Check if there is a settings option to enable pinch-to-zoom functionality. If not, try tapping on the graph to see if it offers any zoom opt... ⇲

Confusing color coding on graphs

Fix: Look for a legend or key within the app that explains the color coding. This can often clarify what each color represents. OR If the colo... ⇲

Not intuitive for non-engineers

Fix: Take advantage of any tutorials or help sections within the app. These resources can provide guidance on how to navigate the app effectively... ⇲

Difficult to extract information

Fix: Look for an export feature within the app that allows you to download or share data in a more accessible format, such as CSV or PDF. OR I... ⇲

Time axis markers display oddly

Fix: Look for a settings option that allows you to adjust the time axis display. Sometimes, users can customize how data is presented. OR If c... ⇲

Layout is confusing and outdated

Fix: Explore the app settings for any layout customization options that may help improve your experience. OR Consider providing feedback throu... ⇲

Cramped interface with redundant options

Fix: Explore the settings to see if there are options to hide or simplify certain features that you do not use frequently. OR Consider creatin... ⇲

Font size too small

Fix: Check the app settings for any accessibility options that allow you to increase font size or change the display settings. OR If no option... ⇲

Need for simplified data presentation

Fix: Explore the app settings for any options to simplify data views or customize the dashboard to show only essential information. OR Conside... ⇲

Graphs hard to read for colorblind users

Fix: Check if the app has an accessibility mode or colorblind-friendly settings that can adjust the color scheme of the graphs. OR Consider us... ⇲
 
Support issue

Unclear phone number format for support

Fix: Try entering the phone number in different formats (e.g., with or without dashes, parentheses, or country codes) to see if it works. OR L... ⇲

No tech support for password recovery

Fix: Check the app's help section for any self-service options for password recovery or troubleshooting. OR Consider using a password manager... ⇲
 
Customization issue

No 12-hour clock option

Fix: Check the app settings for a time format option. If available, switch to a 12-hour format. OR If the app does not support this feature, c... ⇲

No dark mode

Fix: Check the app settings to see if there is an option to enable dark mode. If not, consider adjusting your device's display settings to reduce... ⇲

Poorly translated headings

Fix: Check if there is a language setting in the app that allows you to switch to a different language or revert to the default language. OR I... ⇲

Lack of widgets

Fix: Check the app settings to see if there is an option to enable widgets. Some apps have this feature hidden in settings. OR If widgets are... ⇲
 
Security issue

Website marked as not secure

Fix: Avoid entering any personal information on the website until it is secured. Check back later for updates or use the app instead for your nee... ⇲
 
Loading issue

Logical view constantly reloads

Fix: Try clearing the app's cache or data through the app settings, which may help stabilize the logical view. OR If the issue continues, cons... ⇲
 
Account issue

Password reset issues

Fix: Ensure that you are entering the correct email address associated with your account when requesting a password reset. OR Check your spam... ⇲
 
Crashes issue

PV Pro crashes after updates

Fix: Try uninstalling and reinstalling the app to clear any corrupted files that may have been introduced during the update. OR Check for any... ⇲

PV Pro crashes on startup

Fix: Try uninstalling and reinstalling the app to clear any corrupted files that may be causing the crash. OR Check for any updates to the app... ⇲
 
Compatibility issue

Certain options off-screen on some devices

Fix: Try rotating your device to landscape mode to see if the options become visible. OR Check the app settings for any display options that m... ⇲
 
Registration issue

Registration and login issues

Fix: Ensure that you are entering the correct email and password. If you have forgotten your password, use the password reset feature. OR Chec... ⇲
 
Privacy issue

Data ownership concerns

Fix: Review the app's privacy policy to understand how your data is used and stored. This can provide clarity on ownership concerns. OR Consid... ⇲
 
Updates issue

Missing chart tab in latest version

Fix: Check the app settings or help section to see if the chart tab has been relocated or renamed in the latest version. OR If the tab is miss... ⇲

Update broke power flow and battery display

Fix: Check for any additional updates that may have been released to fix the issues caused by the previous update. OR Try uninstalling and rei... ⇲
 
Syncing issue

Monitoring screens do not update in real time

Fix: Check your internet connection to ensure that the app can communicate with the server. If you are on Wi-Fi, try switching to mobile data or... ⇲
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 what users are saying
Bad experience
64.5%

Good experience
24.8%

Neutral
10.7%

~ from our NLP analysis of 121 combined software ratings.

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 Private Data PV Pro collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • User Content