fix problems on Luna Therapist [iphone]

—— Run into issues on Luna Therapist? Get help pending when official support gets back to you!

Luna Therapist

Info:

company: Luna Care, Inc.

: https://www.getluna.com/contact-us

: www.getluna.com

Chat with our AI-based Luna Therapist Support

🛠️ Common Luna Therapist Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Faded font and background make it hard to see outdoors

Fix: Adjust the display settings on your iPhone. Go to 'Settings' > 'Display & Brightness' and increase the brightness to the maximum level. You... ⇲

Autochart (dictation) does not work with T-mobile

Fix: Check your T-Mobile network settings. Go to 'Settings' > 'Cellular' and ensure that cellular data is enabled for the Luna Therapist app. You... ⇲

Network issue

Autochart call drops after 30 seconds

Fix: Ensure that your iPhone is updated to the latest iOS version. Go to 'Settings' > 'General' > 'Software Update' and install any available upd... ⇲

Login credential error after being logged out

Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you have forgotten your password, use t... ⇲

Support issue

Difficult to reach tech support via phone

Fix: Try reaching tech support through alternative channels such as email or in-app messaging. Look for a 'Help' or 'Support' section within the... ⇲

Payments issue

Errors withdrawing pay

Fix: Verify your payment information in the app. Go to the payment settings and ensure that all details are correct and up to date. If there are... ⇲

Bugs issue

Error when ending patient sessions

Fix: Try restarting the app. Close it completely by swiping up from the bottom of the screen (or double-clicking the home button) and then relaun... ⇲

Inaccurate patient visit information

Fix: Manually verify the patient visit information against your records. If discrepancies are found, update the information in the app to ensure... ⇲

Notifications issue

Delayed notification of patient cancellations

Fix: Check your notification settings for the Luna Therapist app. Go to 'Settings' > 'Notifications' > 'Luna Therapist' and ensure that notificat... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.6%

Bad experience

3.2%

Neutral

2.2%

~ from our NLP analysis of 93 combined software ratings.

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Private Data Luna Therapist collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Location
- Contact Info
- Identifiers
- Diagnostics