fix problems on Google TV [iphone]

​

—— Run into issues on Google TV? Get help pending when official support gets back to you!

Google TV: Watch Movies & TV
Info:
company: Google
: https://support.google.com/googletv
: tv.google
Chat with our AI-based Google TV Support
   Hello! How can I assist you?  

characters left:
 
Compatibility issue

Limited number of supported streaming services

Fix: To maximize your viewing options, consider using additional streaming apps that are compatible with Google TV. Check the Google Play Store f... ⇲
 
Glitches issue

Remote feature glitches and disappears

Fix: If the remote feature is glitching, try restarting both your iPhone and the Google TV device. This can often resolve temporary connectivity... ⇲
 
Audio issue

Volume control on remote does not work

Fix: First, check if the volume control is enabled in the Google TV settings. Go to Settings > Remote & Accessories > Remote Control and ensure t... ⇲
 
Recommendations issue

Repeated suggestions for already watched content

Fix: To reduce repeated suggestions, try clearing your watch history in the settings of the streaming services you use. This can help reset the a... ⇲
 
Network issue

Poor streaming quality and frequent buffering

Fix: Check your internet connection speed. You can do this by running a speed test on your iPhone. If your speed is below the recommended level f... ⇲
 
Account issue

Inconsistent access to purchased episodes

Fix: Ensure that you are logged into the correct account associated with your purchases. Sometimes, being logged into a different account can lea... ⇲

Locked episodes despite purchase

Fix: Check if you are logged into the correct account that made the purchase. If you are using a different account, you will not have access to t... ⇲

Inability to share purchases with family group

Fix: Check if the streaming service you are using supports family sharing. If it does, ensure that you have set up family sharing correctly in yo... ⇲
 
Downloads issue

Download feature for offline viewing does not work

Fix: Make sure that you have enough storage space on your device to download content. Go to Settings > General > iPhone Storage to check availabl... ⇲
 
UI issue

Google TV does not display movie library

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the Google TV app, and check for updates. An outdated... ⇲

No full-screen viewing option

Fix: Check if the app you are using supports full-screen viewing. Some apps may not have this feature. If it does, look for a full-screen icon (u... ⇲

Missing quick access button for inputs/app shortcuts

Fix: You can create shortcuts on your home screen for frequently used apps. Long press on the app icon and select 'Add to Home Screen' to create... ⇲
 
Connectivity issue

Inability to connect to TV and access remote

Fix: Make sure that both your iPhone and Google TV are connected to the same Wi-Fi network. If they are on different networks, the remote feature... ⇲

Difficulties with device discovery on iPhone

Fix: Ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. This can help with device discovery issues.... ⇲
 
Customization issue

Lack of sorting options for watched content

Fix: Currently, Google TV may not have extensive sorting options. As a workaround, you can create a personal list of watched content using a note... ⇲
 
Support issue

Customer service response times are slow

Fix: While waiting for a response, check online forums or community pages for similar issues. Often, other users share solutions that can help yo... ⇲
 
Features issue

No mouse/touchpad feature for web browsing

Fix: If you need to browse the web, consider using a Bluetooth mouse or keyboard that can connect to your Google TV. This will provide a more tra... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
84.7%

Bad experience
12.2%

Neutral
3.2%

~ from our NLP analysis of 4,616 combined software ratings.

 Switch to these Alternatives:
PLAY Games
My Movies & TV Shows Watchlist
TodoMovies
JustWatch - Movies & TV Shows
DC UNIVERSE INFINITE
Claro video
TV Time: Track Shows & Movies
QualFilmeFlix - What to watch
Movies Anywhere
MUBI: Stream Great Cinema

 Private Data Google TV collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics