fix problems on KnightTime+ [iphone]

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—— Run into issues on KnightTime+? Get help pending when official support gets back to you!

KnightTime+
Info:
company: Vegas Golden Knights
: https://www.nhl.com/goldenknights/
: www.nhl.com
Chat with our AI-based KnightTime+ Support
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Bugs issue

Cannot pause without jumping to live

Fix: 1. Check if there is a 'pause' button on the player interface. If not, try tapping the screen to bring up the controls. 2. If the app does n... ⇲
 
Login issue

Requires frequent login

Fix: 1. Ensure that you have the 'Remember Me' option checked when logging in. 2. Check your iPhone settings to see if the app has permission to... ⇲

KnightTime+ logs out frequently

Fix: 1. Ensure your app is updated to the latest version. 2. Check your internet connection; a weak connection can cause the app to log out. OR... ⇲
 
Gameplay issue

Limited access to all games

Fix: 1. Check if your subscription plan includes access to all games. If not, consider upgrading your plan. 2. Look for any promotional offers or... ⇲
 
Video issue

Inconsistent video quality

Fix: 1. Adjust the video quality settings within the app if available. Look for a settings icon during playback. 2. Ensure you have a stable inte... ⇲
 
Freezing issue

Commercial breaks cause app to hang

Fix: 1. Try to skip the commercial break if the option is available. 2. If the app hangs, close it and reopen it to resume watching. OR 1. Con... ⇲
 
Settings issue

Closed captioning issues

Fix: 1. Check the settings within the app to ensure closed captioning is enabled. 2. Restart the app to see if the captions appear after a fresh... ⇲
 
Account issue

Only one device can be logged in at a time

Fix: 1. Log out of the app on any other devices before logging in on your current device. 2. Check the app's settings for any options that may al... ⇲
 
Ads issue

Repetitive commercials

Fix: 1. If the app offers a premium subscription, consider upgrading to remove ads. 2. Try using an ad-blocking app if compatible with your devic... ⇲

Inability to fast forward through commercials

Fix: 1. If the app allows, try tapping the screen during commercials to see if a fast-forward option appears. 2. If not, consider using a differe... ⇲
 
UI issue

Difficulty scrubbing through live games

Fix: 1. Use the seek bar carefully; tap and hold to scrub through the video. 2. If scrubbing is not responsive, try pausing the video first befor... ⇲
 
Compatibility issue

Requires multiple streaming services for full access

Fix: 1. Review the services you are subscribed to and consider consolidating them if possible. 2. Look for bundle deals that may offer access to... ⇲
 
Glitches issue

Glitchy and jumpy screen quality

Fix: 1. Restart the app and your device to clear any temporary glitches. 2. Ensure your device has enough storage space; go to Settings > General... ⇲
 
Permissions issue

Blackout restrictions apply

Fix: 1. Check the app's blackout policy and see if there are any workarounds, such as using a VPN to change your location. 2. If you are travelin... ⇲
 
Network issue

Location verification prevents access while traveling

Fix: 1. If you are traveling, try using a VPN to connect to your home location. 2. Check if the app has a feature that allows you to update your... ⇲
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 what users are saying
Good experience
80.5%

Bad experience
15.5%

Neutral
4.0%

~ from our NLP analysis of 928 combined software ratings.

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 Private Data KnightTime+ collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Season Pass: $69.99 Get full access to content for a year
  2. Single Game Pass: $6.99 Get full access a game