fix problems on Thistle [iphone]

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—— Run into issues on Thistle? Get help pending when official support gets back to you!

Thistle - Wellness Delivered
Info:
company: Thistle Health Inc.
: https://thistleinc.zendesk.com/hc/en-us
: www.thistle.co
Chat with our AI-based Thistle Support
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Login issue

Inconsistent login functionality

Fix: 1. Reset your password: If you’re having trouble logging in, try resetting your password through the app or website. 2. Check for updates:... ⇲

Thistle does not remember user credentials

Fix: 1. Enable 'Remember Me': When logging in, ensure you select any option that allows the app to remember your credentials. 2. Update the app:... ⇲
 
Screen issue

Poorly optimized for mobile screens

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust text size or display settings to see if it improves readability... ⇲
 
UI issue

Buttons cut off or hard to press

Fix: 1. Rotate your device: Sometimes rotating the device can help with button accessibility. 2. Adjust text size: Go to Settings > Display & Br... ⇲

Frustrating user experience

Fix: 1. Take breaks: If you find the app frustrating, take breaks to avoid burnout. 2. Explore alternatives: If the app continues to frustrate y... ⇲

Visual elements overlap and are unreadable

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust text size or display settings to improve readability. 2. Resta... ⇲

Inability to zoom in on meal images

Fix: 1. Use pinch-to-zoom: Try using the pinch gesture on the meal images to see if it allows you to zoom in. 2. Check for updates: Ensure the a... ⇲
 
Loading issue

Pages fail to load

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Restart... ⇲
 
Customization issue

Automatic meal selections not customizable

Fix: 1. Explore settings: Check the app settings to see if there’s an option to customize meal preferences. 2. Manually select meals: If customi... ⇲

Limited control over meal choices

Fix: 1. Explore settings: Check the app settings to see if there’s an option to customize meal preferences. 2. Manually select meals: If customi... ⇲
 
Settings issue

No option to cancel subscription in app

Fix: 1. Check account settings: Go to your account settings within the app to see if there’s an option to manage your subscription. 2. Use the A... ⇲
 
Bugs issue

Nutritional information incomplete

Fix: 1. Check for updates: Ensure the app is updated to the latest version as updates may include more complete nutritional information. 2. Use... ⇲

Delayed or missed deliveries

Fix: 1. Check delivery status: Use the app to check the status of your delivery. 2. Contact delivery service: If the app provides contact inform... ⇲

Thistle redirects to main page frequently

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Clear app cache: Go to Settings > General > iPh... ⇲

Bugs prevent functionality

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Update the app: Go to the App Store, search for... ⇲
 
Support issue

Customer support issues

Fix: 1. Use in-app support: Check if the app has a support or help section where you can submit inquiries. 2. Email support: If available, use t... ⇲
 
Compatibility issue

Thistle lacks essential features present on website

Fix: 1. Use the website: If certain features are missing in the app, consider using the Thistle website for those functionalities. 2. Provide fe... ⇲
 
Feedback issue

Inability to provide feedback through app

Fix: 1. Use alternative methods: If the app does not allow feedback, check the website for a feedback form or contact email. 2. Document your fe... ⇲
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 what users are saying
Bad experience
74.3%

Good experience
22.1%

Neutral
3.5%

~ from our NLP analysis of 113 combined software ratings.

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 Private Data Thistle collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics