fix problems on Erbert And Gerbert's [iphone]

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—— Run into issues on Erbert And Gerbert's? Get help pending when official support gets back to you!

Erbert and Gerbert's
Info:
company: E&G Franchise Systems, Inc.
: https://www.erbertandgerberts.com/contact/
: www.erbertandgerberts.com
Chat with our AI-based Erbert and Gerbert's Support
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Search issue

Inaccurate location suggestions

Fix: 1. Go to Settings > Privacy > Location Services. 2. Ensure Location Services are enabled and that the Erbert and Gerbert's app has permissio... ⇲

Address recognition issues

Fix: 1. Manually enter your address instead of relying on auto-fill. 2. Ensure that your location services are enabled and functioning properly a... ⇲
 
Security issue

Payment screen shows certificate errors

Fix: 1. Check your device's date and time settings by going to Settings > General > Date & Time. Ensure 'Set Automatically' is enabled. 2. Restar... ⇲
 
Payments issue

Requires re-entering saved card info every time

Fix: 1. Ensure that you are logged into your account properly. Check if the app has permission to save payment information in the settings. 2. If... ⇲

Cannot save payment info or delivery address

Fix: 1. Check the app settings to ensure that you have enabled the option to save payment information and addresses. 2. Make sure you are logged... ⇲

Promo codes not applied during ordering

Fix: 1. Double-check that you entered the promo code correctly and that it is still valid. 2. Ensure that you are applying the code at the correc... ⇲
 
UI issue

Menu in app does not match store menu

Fix: 1. Refresh the app by closing it completely and reopening it. 2. Check for any app updates that might correct the menu discrepancies. OR... ⇲

Feedback prompts before food delivery

Fix: 1. Check the app settings to see if there is an option to disable feedback prompts. 2. If not, try to provide feedback quickly to minimize i... ⇲

Limited store visibility in app

Fix: 1. Ensure your location services are enabled and that the app has permission to access your location. 2. Try refreshing the app by closing a... ⇲

Combo options disappear

Fix: 1. Refresh the app by closing and reopening it. 2. Check for any app updates that might fix this issue. OR 1. If the combo options are st... ⇲

Distracting UI elements

Fix: 1. Check the app settings for any options to customize the UI or reduce distractions. 2. Provide feedback through the app if there are speci... ⇲
 
Syncing issue

Points not automatically credited

Fix: 1. Ensure you are logged into your account before making a purchase. 2. Check the app's rewards section to see if there are any notification... ⇲
 
Bugs issue

Receipt scanning for points is unreliable

Fix: 1. Ensure that you are taking clear, well-lit photos of your receipts. 2. Try scanning the receipt from different angles or distances to imp... ⇲

Inability to add food to an order

Fix: 1. Ensure you are logged into your account and that the app is updated. 2. Try restarting the app and attempting to add food again. OR 1.... ⇲

Rewards system difficult to redeem

Fix: 1. Review the rewards section in the app for specific instructions on how to redeem points. 2. Ensure you meet any requirements for redempti... ⇲

Erbert and Gerbert's functionality is inconsistent

Fix: 1. Ensure that your app is updated to the latest version. 2. Restart your iPhone to clear any temporary glitches. OR 1. If the app contin... ⇲
 
Login issue

Erbert and Gerbert's feedback loops on login screen

Fix: 1. Force close the app and reopen it. 2. If the issue persists, try logging in with a different method (e.g., email instead of social media)... ⇲
 
Account issue

Lost points during account transitions

Fix: 1. Ensure you are logged into the correct account associated with your points. 2. Check the app's rewards section for any notifications rega... ⇲
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 what users are saying
Bad experience
58.0%

Good experience
29.0%

Neutral
13.0%

~ from our NLP analysis of 69 combined software ratings.

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 Private Data Erbert and Gerbert's collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics