fix problems on WIC Connect [iphone]

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—— Run into issues on WIC Connect? Get help pending when official support gets back to you!

WIC Connect
Info:
company: State of Michigan - Department of Technology, Management and Budget
: https://wiccp.state.mi.us/clientportal/Default.aspx
: wiccp.state.mi.us
Chat with our AI-based WIC Connect Support
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Camera issue

Scanner feature does not work

Fix: Ensure that your camera permissions are enabled for the WIC Connect app. Go to Settings > Privacy > Camera and make sure WIC Connect is allo... ⇲

UPC scanner fails to match items

Fix: Make sure you are scanning the UPC code clearly and that the code is not damaged or obscured. Try to hold the camera steady and ensure good... ⇲
 
Login issue

WIC Connect frequently gets stuck on authentication page

Fix: Clear the app's cache by offloading the app as mentioned earlier. This can help resolve issues with stuck pages. OR Try resetting your ne... ⇲

Frequent login errors

Fix: Double-check your login credentials for accuracy. Ensure that Caps Lock is off and that you are entering the correct email and password. O... ⇲
 
Screen issue

Blank screen after login

Fix: Force close the app by swiping up from the bottom of the screen and swiping the WIC Connect app off the screen. Then reopen the app to see i... ⇲
 
Bugs issue

Inconsistent product eligibility listings

Fix: Try refreshing the app by logging out and logging back in. This can sometimes update the eligibility listings. OR Check if there are any... ⇲
 
Freezing issue

WIC Connect freezes during use

Fix: Close any other apps running in the background to free up memory. Double-click the home button and swipe up on apps to close them. OR If... ⇲
 
Account issue

Difficulties with password resets

Fix: Ensure you are following the password reset instructions carefully. Check your email for the reset link and make sure to check your spam fol... ⇲
 
UI issue

Poor user interface design

Fix: Familiarize yourself with the app by exploring all its features. Sometimes, understanding the layout can help mitigate frustrations with the... ⇲

Inability to type in required fields

Fix: Restart your iPhone to reset any temporary glitches that may be affecting the keyboard functionality in the app. OR Check if there are an... ⇲

Confusing navigation and layout

Fix: Take some time to explore the app and familiarize yourself with its layout. Sometimes, understanding where features are located can help eas... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: Use the website for tasks that are not available in the app. Bookmark the website for easy access on your mobile device. OR Check if ther... ⇲
 
Support issue

No response from support

Fix: Check the app for any FAQs or help sections that may provide answers to common issues without needing to contact support. OR Try reaching... ⇲
 
Updates issue

WIC Connect updates lead to decreased performance

Fix: If you notice performance issues after an update, try uninstalling and reinstalling the app to see if that resolves the problem. OR Consi... ⇲

Lack of updates or fixes from developers

Fix: Keep an eye on the App Store for any updates. Sometimes, developers may take time to release fixes, so patience may be necessary. OR Enga... ⇲
 
Crashes issue

WIC Connect has been inoperable for extended periods

Fix: Check for any known outages or maintenance notifications from the app's official channels or social media pages. OR If the app remains in... ⇲
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 what users are saying
Bad experience
91.8%

Good experience
5.5%

Neutral
2.6%

~ from our NLP analysis of 416 combined software ratings.

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 Private Data WIC Connect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics