fix problems on Reels Maker [iphone]

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—— Run into issues on Reels Maker ? Get help pending when official support gets back to you!

Reels Maker for Instagram・BEAT
Info:
company: Onelight Apps CY Ltd
: https://www.onelightapps.io/
: www.onelightapps.io
Chat with our AI-based Reels Maker Support
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Customization issue

Inability to rearrange clips

Fix: Look for a 'Rearrange' or 'Edit' option in the clip management section. If this feature is not available, consider exporting your clips in t... ⇲

No option to favorite templates

Fix: Keep a manual list of your favorite templates by taking screenshots or writing them down. This way, you can quickly find them when needed.... ⇲

Limited editing features

Fix: Explore other video editing apps that offer more features and can complement Reels Maker. Apps like InShot or CapCut provide extensive editi... ⇲

Templates lack variety

Fix: Consider creating your own templates by saving your favorite edits and styles. This way, you can reuse them for future projects. OR Look... ⇲

Short clip duration

Fix: Check the app settings to see if there is an option to extend clip duration. If not, consider combining multiple clips into one longer clip... ⇲

No option to customize display times

Fix: If the app does not allow customization, try to plan your clips in a way that fits the default display times. You can also use a different a... ⇲
 
Audio issue

Limited music selection

Fix: Explore external music libraries or royalty-free music websites to find tracks you can download and import into the app. Make sure to check... ⇲

Inconsistent audio sync

Fix: Try to edit your audio and video tracks separately. Adjust the audio timing manually to sync it with the video. This may require some trial... ⇲

Limited options for music genres

Fix: Explore external music libraries or apps that offer a wider selection of music genres. You can download tracks and import them into Reels Ma... ⇲
 
Crashes issue

Reels Maker crashes frequently

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary files or apps to free up... ⇲
 
Uploads issue

Clips turn black during upload

Fix: Check your internet connection. A weak connection can cause upload issues. Try switching to a stronger Wi-Fi network or using mobile data if... ⇲
 
Video issue

Cannot save videos with music

Fix: Check the app's settings for any options related to saving videos with music. If this feature is not available, consider exporting the video... ⇲

Dimming of finished videos

Fix: Check the app settings for any video quality or brightness settings that may be affecting the final output. Adjust these settings before exp... ⇲
 
Compatibility issue

Reels Maker does not allow cross-platform sharing

Fix: As a workaround, save your video to your device and then manually upload it to other platforms like Facebook or Twitter using their respecti... ⇲
 
Freezing issue

Reels Maker freezes randomly

Fix: Clear the app's cache if the option is available in the settings. This can help improve performance and reduce freezing issues. OR If the... ⇲
 
Payments issue

No refund policy for trial period

Fix: Keep track of your usage during the trial period and document any issues you encounter. This can help you make an informed decision about wh... ⇲
 
Bugs issue

Bugs causing clips to be deleted from library

Fix: Regularly back up your clips to a cloud service or external storage to prevent loss. This way, you can restore them if they are deleted from... ⇲
 
UI issue

Scrolling issues in the app

Fix: Try closing other apps running in the background to free up system resources, which may improve scrolling performance in Reels Maker. OR... ⇲
 
Updates issue

Lack of updates for templates

Fix: Keep an eye on the app's update logs for any new template releases. If you notice a lack of updates, consider using other apps that frequent... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.2%

Bad experience
2.0%

Neutral
1.8%

~ from our NLP analysis of 7,133 combined software ratings.

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 Private Data Reels Maker collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. BEAT PRO - 12 Months: $39.99 Get unlimited access, all templates & no ads!
  2. Reels・Templates for Instagram: $9.99 Unlock all templates for Instagram Reels
  3. Reels Pro - 12 Months: $39.99 Get all templates, unlimited access & no ads
  4. Reels - 12 Months: $39.99 Get all templates, unlimited access & no ads
  5. Reel Pro - 12 Months: $19.99 Get all templates, unlimited access & no ads!
  6. Reels Maker Pro - Lifetime: $99.99 Lifetime access to the premium features