fix problems on UBS & UBS Key4 [iphone]

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—— Run into issues on UBS & UBS Key4? Get help pending when official support gets back to you!

UBS & UBS key4
Info:
company: UBS AG
: http://www.ubs.com/mobile
: www.ubs.com
Chat with our AI-based UBS & UBS key4 Support
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Compatibility issue

Limited Face ID support

Fix: Check if the app has an option to enable Face ID. Go to the app settings and look for security options to enable Face ID for quicker access.... ⇲

UBS & UBS key4 not optimized for modern iOS

Fix: Check for any available updates for the app that may include optimizations for the latest iOS. Regularly updating the app can improve perfor... ⇲
 
Bugs issue

Frequent login bugs

Fix: Clear the app cache by deleting and reinstalling the app. This can resolve many bugs related to login issues. To do this, press and hold the... ⇲

Frequent app bugs

Fix: Regularly clear the app cache by deleting and reinstalling the app. This can help eliminate bugs caused by corrupted data. OR Keep your i... ⇲

Basic functionalities not working

Fix: Clear the app cache by deleting and reinstalling the app. This can resolve many issues related to basic functionalities not working. OR E... ⇲
 
Settings issue

eBill setup issues

Fix: Double-check that all required fields are filled out correctly during the eBill setup process. Sometimes, missing information can cause setu... ⇲
 
UI issue

Cannot copy and paste in fields

Fix: Try tapping and holding in the text field to see if the copy/paste options appear. If not, check if the app has any restrictions on this fun... ⇲

Screen transitions are unintuitive

Fix: Familiarize yourself with the app's layout by exploring the menus and options. This can help you understand the navigation better. OR Loo... ⇲

Complicated user interface

Fix: Take time to explore the app's features and settings. Familiarizing yourself with the layout can make navigation easier over time. OR Loo... ⇲
 
Payments issue

Duplicate bill payment risk

Fix: Keep a manual log of your payments to track what has been paid. This can help you avoid making duplicate payments. OR Set up alerts or re... ⇲

Scan and Pay feature not working

Fix: Ensure your camera permissions are enabled for the UBS app. Go to Settings > Privacy > Camera and make sure UBS is allowed to access the cam... ⇲

UBS & UBS key4 unusable for payment processing

Fix: Ensure that your payment information is correctly entered and up to date. Check your payment settings within the app. OR Try using the we... ⇲
 
Loading issue

UBS & UBS key4 fails to load accounts

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular connection, as poor connectivity can prevent the app from loading... ⇲

Unacceptable load times

Fix: Close other apps running in the background to free up system resources. Double-click the home button (or swipe up from the bottom on newer i... ⇲
 
Features issue

Missing expense breakdown feature

Fix: Use a separate budgeting app to track your expenses until this feature is added to UBS. Many budgeting apps can sync with your bank accounts... ⇲

QR functionality missing

Fix: Check for updates to the app that may include QR functionality. Go to the App Store and see if an update is available. OR As a workaround... ⇲
 
Slow issue

UBS & UBS key4 is bloated and slow

Fix: Delete any unnecessary data or files within the app if possible. This can help improve performance. OR Consider uninstalling and reinstal... ⇲
 
Network issue

Downtimes are frequent

Fix: Check the UBS website or social media for any announcements regarding maintenance or downtimes. This can help you plan your usage accordingl... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
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Bad experience
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Neutral
2.6%

~ from our NLP analysis of 1,444 combined software ratings.

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 Private Data UBS & UBS key4 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics