fix problems on Clay And Buck [iphone]

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—— Run into issues on Clay And Buck? Get help pending when official support gets back to you!

Clay and Buck
Info:
company: Premiere Radio Networks, Inc.
: https://help.clayandbuck.com/
Chat with our AI-based Clay and Buck Support
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Audio issue

audio stops frequently

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try moving closer to th... ⇲

audio lost when screen dims

Fix: 1. Adjust screen timeout settings: Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using the app to prevent th... ⇲

inability to listen while using other apps

Fix: 1. Enable background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for Clay and Buck. 2. Check aud... ⇲
 
Network issue

streaming fails

Fix: 1. Restart the app: Close the app completely and reopen it. This can help reset the streaming process. 2. Check for app updates: Go to the A... ⇲
 
Crashes issue

Clay and Buck fails to stay open

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and check if you have enough free space. If storage is low, delete unnec... ⇲
 
Login issue

requires frequent logouts

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix login issues. 2. Clear app cache: Offload t... ⇲
 
Ads issue

commercials interrupt paid content

Fix: 1. Ensure you are logged into your VIP account: Check your account settings to confirm you are logged in with the correct credentials. 2. Re... ⇲

delayed posting of commercial-free podcasts

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may improve the posting speed of new content. 2. Refresh the... ⇲
 
UI issue

navigation issues between episodes

Fix: 1. Use the search function: If you are having trouble navigating, use the search feature to find specific episodes directly. 2. Restart the... ⇲

Clay and Buck interface issues in landscape mode

Fix: 1. Rotate your device: Sometimes, simply rotating your device back and forth can reset the orientation and fix interface issues. 2. Restart... ⇲
 
Syncing issue

Clay and Buck does not track listening progress

Fix: 1. Ensure you are logged into your account: Check that you are logged in, as progress tracking is often linked to your account. 2. Restart t... ⇲
 
Permissions issue

video feed unavailable for VIP members

Fix: 1. Verify your VIP status: Check your account settings to ensure your VIP subscription is active and that you are logged in with the correct... ⇲
 
Updates issue

Clay and Buck performance deteriorates after updates

Fix: 1. Clear app cache: Offload the app from Settings > General > iPhone Storage, then reinstall it to improve performance after an update. 2. R... ⇲

content outdated by late posting

Fix: 1. Refresh the app: Pull down on the main screen to refresh the content feed and check for new episodes. 2. Check for app updates: Ensure yo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
65.6%

Bad experience
30.0%

Neutral
4.4%

~ from our NLP analysis of 90 combined software ratings.

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AMAC

 Private Data Clay and Buck collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription: $6.99 Clay and Buck Auto-Renew Monthly Subscription
  2. Yearly Subscription: $49.99 Clay and Buck Auto-Renew Yearly Subscription