fix problems on The Wichita Eagle News [iphone]

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—— Run into issues on The Wichita Eagle News? Get help pending when official support gets back to you!

The Wichita Eagle News
Info:
company: The McClatchy Company
: http://www.kansas.com/contact-us/
: www.kansas.com
Chat with our AI-based The Wichita Eagle News Support
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Privacy issue

Private Relay causes functionality issues

Fix: Disable Private Relay temporarily to see if it resolves the issue. Go to Settings > [Your Name] > iCloud > Private Relay and toggle it off.... ⇲
 
Video issue

Content is blurry

Fix: Check your internet connection. A weak or unstable connection can cause images and text to load improperly. Switch to a stronger Wi-Fi netwo... ⇲
 
UI issue

Difficult to navigate

Fix: Familiarize yourself with the app's layout by exploring each section. Spend a few minutes tapping through menus to understand the structure... ⇲

Unresponsive app interface

Fix: Force close the app and reopen it. Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, then... ⇲
 
Ads issue

Ads clutter the interface

Fix: Enable any available ad-blocking features within the app settings, if available. Some apps offer a reduced-ad experience for subscribers.... ⇲

Repeated ads block content

Fix: Try using the app in offline mode, if available, which may reduce the number of ads displayed. OR Consider subscribing to a premium versi... ⇲
 
Customization issue

Inability to enlarge articles

Fix: Use the iPhone's built-in zoom feature. Go to Settings > Accessibility > Zoom and enable it. This allows you to zoom in on any part of the s... ⇲
 
Updates issue

Old news dominates the feed

Fix: Manually refresh the app by pulling down on the screen in the main feed. This can force the app to load the latest content. OR Check the... ⇲
 
Login issue

Login issues persist

Fix: Ensure your login credentials are correct. Double-check your username and password for typos or errors. OR Reset your password using the... ⇲
 
Network issue

Inconsistent access to content

Fix: Check your subscription status within the app settings to ensure it is active and not expired. OR Log out and log back into the app to re... ⇲

Error fetching feeds

Fix: Refresh the app by pulling down on the main feed screen to reload the content. OR Check your internet connection to ensure it is stable a... ⇲
 
Loading issue

The Wichita Eagle News fails to load stories

Fix: Clear the app's cache by uninstalling and reinstalling it. This can resolve issues with loading content. OR Check your internet connectio... ⇲

The Wichita Eagle News stuck on previous editions

Fix: Manually refresh the app by pulling down on the screen in the main feed to force it to load the latest edition. OR Clear the app's cache... ⇲
 
Screen issue

Limited screen space for articles

Fix: Rotate your iPhone to landscape mode to increase the screen space available for reading articles. OR Use the 'Reader View' mode, if avail... ⇲
 
Support issue

Poor customer support

Fix: Utilize any available help or FAQ sections within the app to troubleshoot common issues independently. OR Search online forums or communi... ⇲
 
Compatibility issue

Inability to view print version within app

Fix: Check the app settings for any 'Print View' or 'PDF View' options that might allow you to view the print version. OR Use the app's search... ⇲
 
Freezing issue

Screen freezes during scrolling

Fix: Close other apps running in the background to free up system resources. Double-click the home button or swipe up from the bottom of the scre... ⇲
 
Search issue

Inability to find comics or puzzles

Fix: Use the search function within the app to look for comics or puzzles directly, bypassing the need to navigate through menus. OR Check the... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
84.6%

Bad experience
9.9%

Neutral
5.5%

~ from our NLP analysis of 1,452 combined software ratings.

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 Private Data The Wichita Eagle News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Montly Subscription: $15.99 Montly Subscription
  2. Annual Subscription: $159.99 Annual Subscription