fix problems on WSFS Bank [iphone]

​

—— Run into issues on WSFS Bank? Get help pending when official support gets back to you!

WSFS Bank
Info:
company: WSFS Bank Mobile
: https://www.wsfsbank.com/Customer-Service
: www.wsfsbank.com
Chat with our AI-based WSFS Bank Support
   Hello! How can I assist you?  

characters left:
 
Login issue

Face ID sign in does not prompt

Fix: Check if Face ID is enabled for the WSFS Bank app. Go to Settings > Face ID & Passcode > Other Apps and ensure that WSFS Bank is toggled on.... ⇲

Biometric access resets frequently

Fix: Ensure that your Face ID or Touch ID settings are correctly configured in your iPhone settings and the app settings. OR If the issue pers... ⇲
 
Security issue

Requires full password for every transaction

Fix: Check if there is an option in the app settings to enable biometric authentication (Face ID or Touch ID) for transactions. This can streamli... ⇲

No option to freeze card online

Fix: Check if there is a temporary card lock feature in the app settings or under card management. If not, consider using the bank's website to s... ⇲

Frequent password change requests

Fix: Ensure you are using a strong password that meets the app's security requirements to reduce the frequency of change requests. OR If possi... ⇲

Fraud alert system is overly sensitive

Fix: Review your transaction history and ensure that your spending patterns are consistent. This may help reduce false alerts. OR Consider adj... ⇲
 
Account issue

Password deletion is cumbersome

Fix: To delete a password, go to Settings > Passwords on your iPhone. Here, you can manage and delete saved passwords more easily than within the... ⇲

Inaccurate spending tracking

Fix: Regularly review your transaction history and categorize your spending manually to ensure accuracy. OR Consider using a third-party budge... ⇲

Inaccurate balance display compared to tellers

Fix: Regularly check your transaction history to reconcile any discrepancies between the app and teller balances. OR Contact customer service... ⇲
 
Payments issue

Bill payments delivered late

Fix: Check the payment schedule in the app. Ensure that you are scheduling payments well in advance of their due dates to avoid delays. OR Con... ⇲

Pending transactions affect available balance

Fix: Keep track of your transactions manually or use a budgeting app to help you manage your available balance more accurately. OR Check the a... ⇲

Wire fees are high

Fix: Review the fee schedule in the app or on the bank's website to understand the costs associated with wire transfers and consider alternative... ⇲

Funds removed before payment is credited

Fix: Keep track of your transactions and ensure you have a clear understanding of when payments are processed and credited. OR Contact custome... ⇲

Inaccurate available balance

Fix: Regularly check your transaction history to reconcile your available balance with your actual spending. OR Consider using a budgeting app... ⇲

Check deposit process is too complex

Fix: Follow the app's step-by-step instructions carefully, and ensure you are in a well-lit area for photo capture. OR Consider using a physic... ⇲

Fees for checks on checking accounts

Fix: Review the fee schedule in the app or on the bank's website to understand the costs associated with checks and consider using electronic pay... ⇲
 
Loading issue

WSFS Bank takes too long to load

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if loading times improve. OR Clear the... ⇲
 
Bugs issue

Duplicate salary deposits

Fix: Verify with your employer that they are not mistakenly processing duplicate payments. This can often be the source of the issue. OR If du... ⇲

Quick Access feature resets frequently

Fix: Check if there is an option in the app settings to save your Quick Access preferences and ensure they are enabled. OR If the feature cont... ⇲
 
Camera issue

Snap Deposit option not available

Fix: Ensure that your app is updated to the latest version, as new features may be included in updates. OR Check the app settings to see if Sn... ⇲

Check photo capture is difficult

Fix: Ensure you are in a well-lit area and that the check is flat and on a contrasting background to improve capture quality. OR Try using a d... ⇲

Frequent check photo re-takes required

Fix: Ensure you are in a well-lit area and that the check is flat and on a contrasting background to improve capture quality. OR Try using a d... ⇲
 
UI issue

WSFS Bank is not intuitive

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help improve your experience. OR Lo... ⇲

Difficult to navigate payee list

Fix: Try organizing your payee list by creating categories or favorites to make navigation easier. OR Use the search function within the payee... ⇲

Confusing UI with redundant buttons

Fix: Take time to familiarize yourself with the layout and functions of the app. This can help reduce confusion over time. OR Look for any use... ⇲

WSFS Bank layout and functions are poor post-merger

Fix: Take time to explore the app's features and settings to familiarize yourself with the new layout. OR Look for any user guides or FAQs on... ⇲
 
Notifications issue

Unclear email notifications

Fix: Check your notification settings in the app to ensure you are receiving all relevant alerts and updates. OR Consider setting up a dedicat... ⇲
 
Slow issue

WSFS Bank freezes or is slow

Fix: Close other apps running in the background to free up memory on your device, which can help improve performance. OR Restart your iPhone t... ⇲
 
Network issue

WSFS Bank access is inconsistent

Fix: Check your internet connection and try switching between Wi-Fi and cellular data to see if access improves. OR Clear the app cache by del... ⇲

System busy messages during transfers

Fix: Try performing transfers during off-peak hours when the system may be less busy, such as early morning or late evening. OR If you encount... ⇲
 
Support issue

Rude customer service experiences

Fix: Document your interactions and feedback to help improve future experiences. Consider using the app's feedback feature to report your experie... ⇲
 
Syncing issue

Delayed balance updates

Fix: Regularly refresh the app to ensure you are viewing the most current balance. Pull down on the screen to refresh. OR Keep track of your t... ⇲

Long wait for new balance to show

Fix: Refresh the app regularly to ensure you are viewing the most current balance. Pull down on the screen to refresh. OR Keep track of your t... ⇲
 
Updates issue

WSFS Bank needs frequent updates

Fix: Enable automatic updates on your iPhone by going to Settings > App Store and toggling on 'App Updates' to ensure you always have the latest... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.1%

Bad experience
2.0%

Neutral
2.0%

~ from our NLP analysis of 33,965 combined software ratings.

 Switch to these Alternatives:
Citadel Mobile Banking
Del-One FCU
PFFCU Mobile Banking
FMFCU Mobile App
TruMark Financial Credit Union
American Heritage Mobile App
Fulton Bank Mobile Banking
Philadelphia FCU Mobile
Dover Federal Credit Union
PSECU Mobile

 Private Data WSFS Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Contacts
    • Usage Data