fix problems on Pelago Health [iphone]

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—— Run into issues on Pelago Health? Get help pending when official support gets back to you!

Pelago Health
Info:
company: Digital Therapeutics Ltd
: https://www.pelagohealth.com/company/contact/
: www.pelagohealth.com
Chat with our AI-based Pelago Health Support
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Payments issue

Subscription price has increased

Fix: Review your subscription plan details in the app under 'Account' or 'Subscription'. If you find the new price unacceptable, consider downgra... ⇲

Limited free features

Fix: Maximize the use of the free features by exploring all available options within the app. Check for any hidden features or tools that may not... ⇲
 
Glitches issue

Glitches in logging cigarette usage

Fix: If you experience glitches, try restarting the app or your device. This can often resolve temporary issues. Additionally, ensure that you ha... ⇲
 
Account issue

Pelago Health locks users out despite subscription

Fix: Log out of the app and then log back in. This can sometimes refresh your account status and resolve access issues. Make sure you are using t... ⇲
 
Bugs issue

Bugs during scheduled calls with coaches

Fix: Before your scheduled call, ensure that your internet connection is stable. If possible, switch to a Wi-Fi connection for better reliability... ⇲
 
Ads issue

Misleading free trial information

Fix: Review the terms of the free trial in the app or on the website to understand what is included. Take screenshots of the information for your... ⇲

Too many prompts to subscribe

Fix: To reduce subscription prompts, navigate to 'Settings' > 'Notifications' and disable promotional notifications if possible. This can help li... ⇲
 
Customization issue

Lack of options in smoking diary

Fix: Explore the app thoroughly to see if there are any hidden features or settings that allow you to customize your smoking diary. Sometimes, op... ⇲
 
Syncing issue

Inconsistent tracking of smoking logs

Fix: Ensure that you are consistently saving your logs after each entry. Double-check that you are following the correct procedure for logging yo... ⇲
 
Notifications issue

Overwhelming number of emails for premium sign-up

Fix: Unsubscribe from promotional emails by clicking the 'unsubscribe' link at the bottom of the emails. This will help reduce the number of emai... ⇲
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 what users are saying
Good experience
86.8%

Bad experience
7.4%

Neutral
5.8%

~ from our NLP analysis of 4,586 combined software ratings.

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 Private Data Pelago Health collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Quit Genius Silver: $24.49 One Month Subscription
  2. Quit Genius Silver: $19.99 Quit Genius Silver Membership
  3. Quit Genius Plus: $58.99 Unlock all Quit Genius Plus content
  4. Quit Genius Silver Trial: $19.99 Quit Genius Silver Trial Membership
  5. Quit Genius Gold: $40.99 Quit Genius Gold Membership
  6. QG Premium: $13.49 Subscription to QG Premium
  7. QG Premium: $10.99 Subscription to Quit Genius Premium
  8. Quit Genius Plus: $13.99 Quit Genius Plus Membership
  9. QG Premium: $35.99 Subscription to QG Premium
  10. Quit Genius Silver: $149.99 Lifetime Membership