fix problems on Times Herald [iphone]

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Times Herald
Info:
company: Gannett
: https://help.thetimesherald.com
: www.thetimesherald.com
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Updates issue

Inconsistent content updates

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can affect content updates. Switch bet... ⇲

Old news not cleared

Fix: 1. Refresh the app: Pull down on the main feed to refresh the content and see if newer articles appear. 2. Clear app cache (if applicable):... ⇲
 
Login issue

Sign-in issues

Fix: 1. Check your credentials: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Pas... ⇲
 
Payments issue

Subscription access problems

Fix: 1. Verify your subscription status: Go to your account settings within the app to check if your subscription is active. If it’s expired, you... ⇲

High subscription cost

Fix: 1. Look for promotional offers: Check if the app offers any discounts or promotional rates for new subscribers. 2. Consider sharing a subsc... ⇲
 
Ads issue

Frequent advertisements

Fix: 1. Check for an ad-free subscription option: Some apps offer a premium version that removes ads. Look in the app settings or subscription op... ⇲
 
Customization issue

No print option for crossword

Fix: 1. Take a screenshot: If you want to print the crossword, take a screenshot of the puzzle and then print the image from your Photos app. 2.... ⇲

Font size adjustment issues

Fix: 1. Adjust font size in settings: Go to your iPhone's Settings > Display & Brightness > Text Size and adjust the slider to increase or decrea... ⇲

Comic section changes

Fix: 1. Check for updates: Sometimes, changes in content like comics may be due to updates. Ensure your app is updated to the latest version. 2.... ⇲
 
Settings issue

Archived feature inaccessible

Fix: 1. Check your internet connection: Ensure you have a stable connection, as this may affect access to archived content. 2. Look for alternat... ⇲
 
Crashes issue

Times Herald crashes on open

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) and swipe up on the T... ⇲
 
Links issue

Blank links

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as this can cause links to appear blank. 2. Refresh the ap... ⇲
 
UI issue

User interface not user-friendly

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Use the search func... ⇲
 
Content issue

Limited local news coverage

Fix: 1. Check your location settings: Ensure that the app has access to your location settings, which may help it provide more relevant local new... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
79.4%

Bad experience
11.5%

Neutral
9.1%

~ from our NLP analysis of 486 combined software ratings.

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 Private Data Times Herald collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. The Times Herald Digital Subscription: $16.99 Enjoy the latest news, photos, and videos from The Times Herald with the digital subscription!
  2. The Times Herald Annual Digital Subscription: $69.99 Enjoy the latest news, photos, and videos from The Times Herald with the digital subscription!