fix problems on Club Cooee [iphone]

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—— Run into issues on Club Cooee? Get help pending when official support gets back to you!

Club Cooee - 3D Avatar Chat
Info:
company: cooee GmbH
: https://clubcooee.zendesk.com/hc/en-us/
: www.clubcooee.com
Chat with our AI-based Club Cooee Support
   Hello! How can I assist you?  

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Crashes issue

Lag and app crashes

Fix: Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files. Restart you... ⇲
 
UI issue

Cannot edit rooms on mobile

Fix: Ensure that you are using the latest version of the app. Go to the App Store and check for updates. If you are up to date, try logging out o... ⇲

Clicking issues in chatrooms

Fix: Ensure that your device's screen is clean and free of obstructions. Sometimes, dirt or screen protectors can interfere with touch sensitivit... ⇲

Outfit change button does not work

Fix: First, try restarting the app. Close Club Cooee completely and then reopen it. This can often resolve minor glitches. If that doesn't work,... ⇲
 
Account issue

Inability to change age on account

Fix: Check if there is an option in the account settings to change your age. If you cannot find it, try logging out and back in to refresh your a... ⇲

Account recovery issues after reinstalling

Fix: Make sure you are using the correct login credentials. If you have forgotten your password, use the password recovery option to reset it.... ⇲
 
Messages issue

Chat messages do not appear immediately

Fix: This issue may be related to your internet connection. Check your Wi-Fi or cellular data connection to ensure it is stable. You can also try... ⇲
 
Ads issue

Ads for coins do not work

Fix: Check your internet connection to ensure it is stable. If the connection is good, try restarting the app. Sometimes, ads may not load proper... ⇲
 
Compatibility issue

Mobile users lack features available on PC

Fix: Check for any updates in the App Store, as new features may be added in updates. If you are up to date, familiarize yourself with the featur... ⇲
 
Camera issue

Camera does not follow avatar

Fix: Check the app settings to see if there is an option to enable camera follow. If it is enabled, try toggling it off and then back on again to... ⇲
 
Audio issue

Inability to add music to playlist

Fix: Check if there are any updates available for the app. If you are up to date, try logging out and back into your account to refresh your play... ⇲
 
Glitches issue

Game glitches after purchasing items

Fix: If you experience glitches after a purchase, try restarting the app. This can often resolve temporary issues that occur after transactions.... ⇲
 
Gameplay issue

Limited items available for new users

Fix: Explore the app regularly, as new items may be added over time. Participate in events or promotions that may offer additional items for new... ⇲
 
Privacy issue

Inappropriate atmosphere for younger players

Fix: Adjust your chat settings to limit interactions with older users. Use the reporting feature for any inappropriate behavior you encounter.... ⇲
 
Customization issue

Lack of interactive features in rooms

Fix: Check for any updates in the App Store, as new interactive features may be added in updates. If you are up to date, explore the app to see i... ⇲

No option to decorate rooms on mobile

Fix: Check if there are any updates available for the app. If you are up to date, try logging out and back in to refresh your room options. OR... ⇲

Limited free customization options

Fix: Explore the app regularly for any promotions or events that may offer additional customization options for free. Participating in community... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
73.7%

Bad experience
21.0%

Neutral
5.3%

~ from our NLP analysis of 894 combined software ratings.

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vTag: Create 3D Avatar Moments

 Private Data Club Cooee collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Financial Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. 510 Cooee Cash: $2.99 One-time purchase.
  2. 825 Cooee Cash: $4.99 One-time purchase.
  3. 165 Cooee Cash: $0.99 One-time purchase.
  4. 1650 Cooee Cash: $9.99 One-time purchase.
  5. 3450 Cooee Cash: $19.99 One-time purchase.
  6. 4650 Cooee Cash: $24.99 One-time purchase including a 10% discount.
  7. 30 Days VIP: $4.99 VIP members get access to awesome features!
  8. 20700 Cooee Cash: $99.99 One-time purchase including a 20% discount.
  9. 9500 Cooee Cash: $49.99 One-time purchase including a 15% discount.
  10. VTuber Outfit: $0.99 A complete outfit for your avatar.