fix problems on QCY [iphone]

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—— Run into issues on QCY? Get help pending when official support gets back to you!

QCY
Info:
company: Dongguan Hele Electronics Co., Ltd.
: http://www.qcy.com
: www.qcy.com
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Audio issue

Poor earbud seal

Fix: Experiment with different ear tip sizes that come with the earbuds. A better fit can significantly improve sound quality and noise isolation... ⇲
 
Connectivity issue

QCY only connects when case is opened

Fix: This is a design limitation of the app. To work around this, always keep the case open when trying to connect the earbuds to your iPhone. Yo... ⇲

Only one earbud can connect at a time

Fix: This is a limitation of the earbuds. To use both, ensure that you take both earbuds out of the case simultaneously and allow them to connect... ⇲

QCY fails to find headphones during pairing

Fix: Make sure the earbuds are in pairing mode. If they are not, refer to the user manual for instructions on how to activate pairing mode. Also,... ⇲
 
Network issue

Requires internet for settings changes

Fix: If you need to change settings, ensure you have a stable internet connection. If you are in an area with poor connectivity, try switching to... ⇲

Cannot control earbuds without internet

Fix: If you find that you cannot control the earbuds without an internet connection, familiarize yourself with the physical controls on the earbu... ⇲

QCY shows 'Request is abnormal'

Fix: This error may indicate a temporary issue with the app's server. Try closing the app and reopening it after a few minutes, or check your int... ⇲
 
Customization issue

EQ profiles not editable

Fix: Since the app does not allow editing of EQ profiles, consider using a third-party music player app that has customizable EQ settings. Apps l... ⇲

Dark mode absent

Fix: If you prefer dark mode, you can enable dark mode on your iPhone, which may help reduce eye strain while using the app. Go to Settings > Dis... ⇲

Cannot change background picture in watch customization

Fix: If the app does not allow changing the background picture, check if there are any updates available for the app that might add this feature.... ⇲
 
UI issue

UI is janky

Fix: Try closing the app completely and reopening it. If the UI is still unresponsive, consider uninstalling and reinstalling the app to see if t... ⇲

Pop-up animation not working on iPhone

Fix: Check if your iPhone's software is up to date, as outdated software can cause compatibility issues. Go to Settings > General > Software Upda... ⇲
 
Registration issue

Requires account registration

Fix: If you are uncomfortable with account registration, check if there is a guest mode or a way to use the app without creating an account. If n... ⇲

Cannot register due to captcha issues

Fix: If the captcha is not loading, try switching to a different network or resetting your internet connection. Sometimes, a poor connection can... ⇲
 
Compatibility issue

T10 Pro earbuds not listed in app

Fix: Ensure that you have the latest version of the app installed. If the T10 Pro earbuds are still not listed, check the manufacturer's website... ⇲

QCY does not recognize earbuds

Fix: Ensure that the earbuds are charged and in pairing mode. To enter pairing mode, usually, you need to press and hold the button on the earbud... ⇲
 
Crashes issue

QCY crashes after a few seconds

Fix: Try clearing the app's cache by going to your iPhone's Settings > General > iPhone Storage, find the app, and select 'Offload App'. This wil... ⇲
 
Battery issue

Battery percentage of case not visible

Fix: If the app does not show the battery percentage, check the battery status of the earbuds directly from the charging case. Some cases have LE... ⇲
 
Notifications issue

No notifications on smart watch with iPhones

Fix: Ensure that notifications are enabled for the app on your iPhone. Go to Settings > Notifications, find the app, and make sure 'Allow Notific... ⇲
 
Settings issue

Track forward setting does not work

Fix: Check if the earbuds have a specific gesture or button combination for track forward. Refer to the user manual for the correct controls. O... ⇲
 
Login issue

Login issues with email and Facebook

Fix: Double-check your login credentials for accuracy. If you are using Facebook, ensure that you have the Facebook app installed and are logged... ⇲

Automatic logout issues

Fix: If you are being logged out automatically, ensure that you are using the latest version of the app. Check for updates in the App Store and i... ⇲
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 what users are saying
Bad experience
52.5%

Good experience
39.8%

Neutral
7.6%

~ from our NLP analysis of 236 combined software ratings.

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 Private Data QCY collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data