fix problems on RTHK On The Go [iphone]

—— Run into issues on RTHK On The Go? Get help pending when official support gets back to you!

RTHK On The Go

Info:

company: Radio Television Hong Kong

: https://rthk.hk/otg

: rthk.hk

Chat with our AI-based RTHK On The Go Support

🛠️ Common RTHK On The Go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

RTHK On The Go crashes frequently

Fix: 1. Restart the App: Close the RTHK On The Go app completely by double-tapping the home button (or swiping up from the bottom on iPhones with... ⇲

RTHK On The Go stops after a few seconds

Fix: 1. Check for Background App Refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for RTHK On The Go. This all... ⇲

Network issue

Connection drops often

Fix: 1. Switch Networks: If you're on Wi-Fi, try switching to cellular data or vice versa. Sometimes, the issue may be with the network you are c... ⇲

No auto-reconnect feature

Fix: 1. Manually Reconnect: If the app disconnects, you can manually reconnect by tapping the play button again. Make it a habit to check the app... ⇲

Video issue

Streaming quality is poor

Fix: 1. Adjust Streaming Settings: If the app has settings for streaming quality, check if you can adjust it to a lower quality to improve perfor... ⇲

UI issue

UI does not adapt to new layouts

Fix: 1. Check for App Updates: Ensure you have the latest version of the app, as updates may include UI improvements. Go to the App Store and che... ⇲

Live radio button is too small

Fix: 1. Zoom In: If you have difficulty tapping the button, try zooming in on the screen by going to Settings > Accessibility > Zoom and enabling... ⇲

Permissions issue

Limited podcast access

Fix: 1. Explore Other Podcast Apps: If RTHK On The Go does not have the podcasts you want, consider using dedicated podcast apps like Apple Podca... ⇲

Customization issue

No comments section for articles

Fix: 1. Use Social Media: If you want to discuss articles, consider using social media platforms where RTHK may have a presence. You can share yo... ⇲

Updates issue

Inconsistent performance after updates

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage, find RTHK On The Go, and tap on it. If there is an option to 'Offload App', d... ⇲

Compatibility issue

No HD version for iPad

Fix: 1. Use iPhone Compatibility Mode: If the app is available on iPhone, you can use it in compatibility mode on your iPad. This may not provide... ⇲

Features issue