fix problems on My NRG [iphone]

—— Run into issues on My NRG? Get help pending when official support gets back to you!

My NRG

Info:

company: NRG Energy, Inc.

: https://www.picknrg.com/en/customer-care/contact-us

: www.picknrg.com

Chat with our AI-based My NRG Support

🛠️ Common My NRG Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

My NRG barely works with high email volume

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage > My NRG. Tap on 'Offload App' to clear the cache without losi... ⇲

Cannot log in

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that... ⇲

UI issue

Feedback option unresponsive

Fix: 1. Restart the app: Close the My NRG app completely by swiping it away in the app switcher, then reopen it and try accessing the feedback op... ⇲

Ads issue

Promotional offers not honored

Fix: 1. Verify the offer details: Check the terms and conditions of the promotional offer within the app or on the website to ensure you meet all... ⇲

Bugs issue

My NRG is useless

Fix: 1. Reinstall the app: Uninstall the My NRG app from your iPhone and then reinstall it from the App Store. This can resolve many issues relat... ⇲

Login errors with password reset

Fix: 1. Ensure correct email: Double-check that you are entering the correct email associated with your account when requesting a password reset.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

66.7%

Bad experience

23.8%

Neutral

9.5%

~ from our NLP analysis of 21 combined software ratings.

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Private Data My NRG collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics