fix problems on Blue Care Advisor [iphone]

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—— Run into issues on Blue Care Advisor? Get help pending when official support gets back to you!

Blue Care Advisor
Info:
company: Health Plan Technologies, Inc.
: https://www.bluecrossmn.com/contact-blue-cross-minnesota
: healthplantechnologies.net
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Account issue

Difficulty accessing explanation of benefits

Fix: Navigate to the main menu of the app and look for a section labeled 'Benefits' or 'EOB'. If you can't find it, try using the search function... ⇲

Inability to view EOB

Fix: Ensure that you are logged into the correct account associated with your insurance. Sometimes, multiple accounts can lead to confusion. OR... ⇲

Inability to access app features

Fix: Ensure that you have the latest version of the app installed. Go to the App Store and check for updates. OR Check your account settings t... ⇲
 
Syncing issue

Sync issues with Garmin app

Fix: Ensure both the Blue Care Advisor and Garmin apps are updated to their latest versions. Go to the App Store, check for updates, and install... ⇲

Limited data sync from health app

Fix: Check the permissions for the Health app. Go to Settings > Privacy > Health, and ensure that Blue Care Advisor has permission to access the... ⇲

Inconsistent syncing with Fitbit

Fix: Ensure that both the Blue Care Advisor and Fitbit apps are updated to their latest versions. Check the App Store for updates. OR Disconne... ⇲
 
Support issue

No support available

Fix: Look for a help or FAQ section within the app. Many apps have built-in support resources that can provide answers to common questions. OR... ⇲

Tickets closed without resolution

Fix: Keep a record of your ticket numbers and any correspondence. If you have access to a support email, follow up with them directly referencing... ⇲

Worst customer service

Fix: Utilize any available self-help resources within the app, such as FAQs or user guides, to resolve issues independently. OR Document your... ⇲
 
UI issue

Navigation controls cut-off in browser window

Fix: Try rotating your device to landscape mode to see if the navigation controls become visible. This can sometimes resolve display issues. OR... ⇲

ID card not visible

Fix: Check if the ID card feature is located in a different section of the app, such as 'Profile' or 'Insurance Information'. OR If the ID car... ⇲

Small dialog box for reading

Fix: Try adjusting the text size on your iPhone. Go to Settings > Display & Brightness > Text Size and increase the size to make reading easier.... ⇲

Blue Care Advisor forces redirection to app from browser

Fix: Check your browser settings to see if there is an option to disable app redirection. This may vary depending on the browser you are using.... ⇲

Difficult navigation and excessive sign-ins

Fix: Familiarize yourself with the app's layout by exploring each section. Look for a tutorial or guide within the app that can help you navigate... ⇲

Blank insurance information page

Fix: Try refreshing the page or logging out and back into the app to see if the information loads correctly. OR Check your internet connection... ⇲
 
Search issue

Providers not found in app

Fix: Double-check the search criteria you are using. Make sure you are entering the correct name or specialty of the provider you are looking for... ⇲
 
Login issue

Multiple sign-in requirements

Fix: Check if the app has a 'Remember Me' or 'Stay Signed In' option during login to reduce the frequency of sign-ins. OR Consider using a pas... ⇲

Convoluted login process

Fix: Check if the app has a 'Save Password' feature to streamline the login process for future use. OR Consider using a password manager to si... ⇲

Frequent login issues after updates

Fix: Clear the app's cache and data by going to Settings > General > iPhone Storage, selecting Blue Care Advisor, and choosing 'Offload App'. The... ⇲
 
Compatibility issue

Poor migration experience from previous app

Fix: Manually input any missing information that did not migrate over. Keep a record of your previous app's data to ensure nothing is lost. OR... ⇲

Limited functionality compared to previous app

Fix: Explore the app thoroughly to discover any new features that may not have been present in the previous app. OR Provide feedback through t... ⇲
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 what users are saying
Good experience
88.9%

Bad experience
8.8%

Neutral
2.3%

~ from our NLP analysis of 2,148 combined software ratings.

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 Private Data Blue Care Advisor collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics