fix problems on BIM 360 [iphone]

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—— Run into issues on BIM 360? Get help pending when official support gets back to you!

BIM 360
Info:
company: Autodesk Inc.
: https://autodesk.com
: bim360.autodesk.com
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Syncing issue

Loss of unsynced work

Fix: To prevent loss of unsynced work, make it a habit to save your progress frequently. Use the 'Save' option in the app before switching tasks... ⇲

Buggy syncing

Fix: Ensure that you have a stable internet connection when syncing. If syncing fails, try logging out and back into the app to refresh your sess... ⇲

Inconsistent checklist syncing

Fix: Ensure that you have a stable internet connection when syncing checklists. If syncing issues persist, try logging out and back into the app.... ⇲
 
UI issue

Poor and inconsistent design

Fix: Provide feedback through the app's feedback feature, if available, to express your concerns about the design. This can help the developers u... ⇲

Cannot rotate orientation

Fix: Check your iPhone's orientation lock setting. Swipe down from the top-right corner of the screen to access the Control Center and ensure the... ⇲

Keyboard covers input fields

Fix: Try using the 'Hide Keyboard' option if available, or tap outside the input field to dismiss the keyboard temporarily. OR Adjust your iPh... ⇲

Nightmare to close out punch items

Fix: Familiarize yourself with the app's workflow for closing out punch items. Review any available tutorials or help sections for guidance. OR... ⇲

Model viewer is poorly designed

Fix: Familiarize yourself with the model viewer's features through tutorials or help sections within the app to improve your experience. OR If... ⇲
 
Customization issue

Lacks basic features

Fix: Review the app's documentation or help section to ensure you are utilizing all available features. Sometimes features may be hidden or not i... ⇲
 
Slow issue

Slow performance

Fix: Close any unnecessary background apps on your iPhone to free up resources. Double-tap the home button and swipe up on apps to close them.... ⇲

Slow response times

Fix: Close any unnecessary apps running in the background to free up system resources, which can improve response times. OR Restart your iPhon... ⇲
 
Network issue

Atrocious offline functionality

Fix: Before going offline, ensure that you download all necessary files and documents. Check the app settings for options to enable offline acces... ⇲
 
Loading issue

Drawings fail to load

Fix: Check your internet connection to ensure it is stable. If you are on a weak connection, try switching to a stronger network. OR Clear the... ⇲

Cannot open recent drawings

Fix: Check your internet connection to ensure it is stable. A weak connection can prevent recent drawings from loading. OR Clear the app's cac... ⇲
 
Support issue

Support is inept

Fix: Utilize the app's help section or FAQ for common issues. This can often provide quicker solutions than waiting for support. OR Join user... ⇲
 
Login issue

Sessions expire frequently

Fix: Check your app settings for session timeout options. If available, extend the session duration to reduce the frequency of expirations. OR... ⇲
 
Downloads issue

Loses downloaded drawings upon session expiration

Fix: Before logging out or if you anticipate a session expiration, ensure that all important drawings are saved to your device or backed up in th... ⇲
 
Settings issue

Missing important workflows

Fix: Review the app's documentation to ensure you are aware of all available workflows. Sometimes workflows may be hidden or not immediately visi... ⇲

Basic team management tools are lacking

Fix: Explore the app's settings to see if there are any team management features that you may not be utilizing fully. OR Consider using a dedi... ⇲
 
Crashes issue

Crashes when attaching photos

Fix: Ensure that the app has the necessary permissions to access your photos. Go to your iPhone settings, select BIM 360, and check the permissio... ⇲

Always crashes and lags

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates. OR Uninstall a... ⇲
 
Search issue

Cannot search checklists by document number

Fix: Check if there are any filters or search options within the checklist section that may allow you to search by document number. OR If this... ⇲
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 what users are saying
Bad experience
76.3%

Good experience
16.3%

Neutral
7.4%

~ from our NLP analysis of 135 combined software ratings.

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 Private Data BIM 360 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics