fix problems on MyBankCNB [iphone]

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—— Run into issues on MyBankCNB ? Get help pending when official support gets back to you!

MyBankCNB Mobile
Info:
company: Community National Bank & Trust
: https://mybankcnb.com/Home.aspx
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Bugs issue

Error 1230

Fix: This error may indicate a connectivity issue. Ensure that your internet connection is stable. Try resetting your network settings by going t... ⇲
 
Login issue

Cannot sign in

Fix: Double-check your login credentials to ensure they are correct. If you have forgotten your password, use the 'Forgot Password?' option to re... ⇲

Inconsistent login experience

Fix: Make sure that you are using the latest version of the app. Check for updates in the App Store and install any available updates. This can r... ⇲

MyBankCNB does not open to sign-in page

Fix: If the app opens to a different page, try force-closing the app by swiping up from the bottom of the screen and swiping the app off the scre... ⇲
 
Payments issue

Transaction history not visible

Fix: Ensure that you are connected to the internet. If you are, try refreshing the app by pulling down on the transaction history screen. This ma... ⇲
 
Account issue

Requires password reset monthly

Fix: Check if there are any security settings in your account that require frequent password changes. If this is a requirement, consider using a... ⇲

Cannot add accounts

Fix: Ensure that you are following the correct procedure to add accounts. Go to the 'Accounts' section in the app and look for an 'Add Account' o... ⇲
 
Features issue

No mobile check deposit

Fix: If mobile check deposit is not available, check the app's features list or the bank's website to confirm if this feature is supported. If it... ⇲
 
Updates issue

Live updates not available

Fix: Ensure that you have a stable internet connection. If you are connected but still not receiving updates, try refreshing the app by pulling d... ⇲

Update issues

Fix: If you are having trouble updating the app, ensure that you have enough storage space on your device. Go to 'Settings' > 'General' > 'iPhone... ⇲
 
Customization issue

Font changes are unappealing

Fix: If the font changes are distracting, check if there are any settings within the app to adjust the display or theme. Some apps allow you to c... ⇲
 
Security issue

No card lock feature

Fix: If the app does not have a card lock feature, check the bank's website or contact customer service through other means to see if this featur... ⇲
 
Freezing issue

MyBankCNB freezes

Fix: If the app freezes, try force-closing it and reopening it. If this does not work, restart your iPhone to clear any temporary glitches. OR... ⇲
 
Support issue

Customer support response delays

Fix: If you are experiencing delays in customer support, check the app for any FAQs or help sections that may provide immediate answers to your q... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
53.7%

Good experience
41.5%

Neutral
4.9%

~ from our NLP analysis of 41 combined software ratings.

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 Private Data MyBankCNB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Other Data