fix problems on TOUS [iphone]

​

—— Run into issues on TOUS? Get help pending when official support gets back to you!

TOUS
Info:
company: S TOUS SL
: http://www.tous.com
: www.tous.com
Chat with our AI-based TOUS Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Cannot complete purchases

Fix: 1. Check Payment Method: Ensure your payment method is valid and has sufficient funds. Go to Settings > [Your Name] > Payment & Shipping to... ⇲
 
Messages issue

Error messages during checkout

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data if necessary. 2. Update t... ⇲
 
Registration issue

Inability to register account

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection while trying to register. 2. Update the App: Make sure you are us... ⇲

Issues with phone number registration

Fix: 1. Check Format: Ensure you are entering your phone number in the correct format, including the country code if required. 2. Update the App:... ⇲
 
Support issue

Poor customer support

Fix: 1. Use In-App Support: Check if the TOUS app has a help or support section where you can find FAQs or submit inquiries. 2. Check Online Reso... ⇲
 
Notifications issue

Notifications not working

Fix: 1. Check Notification Settings: Go to Settings > Notifications > TOUS and ensure that notifications are enabled. 2. Update the App: Ensure y... ⇲
 
Account issue

Missing purchase log

Fix: 1. Check Account Settings: Ensure you are logged into the correct account where your purchases should be recorded. 2. Update the App: Make s... ⇲

Inaccurate order tracking

Fix: 1. Refresh the App: Close and reopen the app to refresh the order tracking information. 2. Update the App: Ensure you are using the latest v... ⇲
 
Bugs issue

Open packages upon delivery

Fix: 1. Check Delivery Instructions: Review any delivery instructions you provided to ensure they were followed. 2. Contact Delivery Service: If... ⇲
 
Crashes issue

TOUS does not open

Fix: 1. Restart Your Device: Restarting your iPhone can resolve temporary issues that prevent apps from opening. 2. Update the App: Ensure you ar... ⇲
 
Login issue

Cannot log in to account

Fix: 1. Check Credentials: Ensure you are entering the correct username and password. If you forgot your password, use the 'Forgot Password' opti... ⇲
 
Settings issue

No store pickup option

Fix: 1. Check App Settings: Ensure that your location services are enabled for the TOUS app. Go to Settings > Privacy > Location Services and ens... ⇲
 
UI issue

Inventory visibility issues

Fix: 1. Refresh the App: Close and reopen the app to refresh inventory data. 2. Update the App: Ensure you are using the latest version of the TO... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
71.4%

Bad experience
25.8%

Neutral
2.7%

~ from our NLP analysis of 182 combined software ratings.

 Switch to these Alternatives:
BIMBA Y LOLA
OYSHO: Online Fashion Store
Massimo Dutti: Clothing store
Stradivarius - Clothing Store
HIGHSTREET MX
MANGO - Online fashion
IKEA Inspire Puerto Rico
El Palacio de Hierro
Kurt Geiger: Shop Shoes & Bags
Swarovski KSA, UAE, Kuwait

 Private Data TOUS collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location