fix problems on Token Transit [iphone]

—— Run into issues on Token Transit? Get help pending when official support gets back to you!

Token Transit

Info:

company: Token Transit, Inc.

: https://tokentransit.com/support

: tokentransit.com

Chat with our AI-based Token Transit Support

🛠️ Common Token Transit Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Token Transit crashes or freezes

Fix: 1. Restart the app: Close the Token Transit app completely by swiping it away from the app switcher. Then, reopen the app to see if the issu... ⇲

Inability to transfer passes

Fix: 1. Check app permissions: Ensure that Token Transit has the necessary permissions to access your device's features. Go to Settings > Privacy... ⇲

Payments issue

Refund requests declined

Fix: 1. Review refund policy: Check the app's refund policy to ensure your request meets the criteria. This can usually be found in the app setti... ⇲

Cannot purchase child passes without adult passes

Fix: 1. Purchase adult pass first: If you need to buy a child pass, first purchase an adult pass as required by the app. 2. Check for family pla... ⇲

No refund policy for unused passes

Fix: 1. Review the terms: Familiarize yourself with the app's terms of service regarding unused passes to understand your options. 2. Use passes... ⇲

Token Transit switches to Apple Pay unexpectedly

Fix: 1. Check payment settings: Go to the app settings and review your payment options. Ensure that Apple Pay is not set as the default payment m... ⇲

Bugs issue

Tickets not scanning on buses

Fix: 1. Ensure the ticket is active: Check that your ticket is still valid and has not expired. Open the app and verify the ticket status. 2. Ho... ⇲

Inconsistent app performance

Fix: 1. Update the app: Ensure you have the latest version of Token Transit installed, as updates often fix bugs and improve performance. 2. Res... ⇲

Slow issue

Slow load times

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, either through Wi-Fi or cellular data. Try switching networ... ⇲

Support issue

No tutorial or guidance for users

Fix: 1. Explore the app: Take some time to navigate through the app's menus and features. Familiarize yourself with the layout and available opti... ⇲

Settings issue

Activation required for bus passes

Fix: 1. Activate passes in advance: Before boarding the bus, ensure that your passes are activated in the app. Open the app and follow the prompt... ⇲

Messages issue

Unsolicited text messages

Fix: 1. Check app settings: Go to the app settings and look for notification preferences. Disable any options that allow for unsolicited messages... ⇲

Customization issue

Limited pass options for certain users

Fix: 1. Check eligibility: Review the app's eligibility criteria for different pass types to ensure you are selecting the correct options. 2. Ex... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

55.3%

Bad experience

33.0%

Neutral

11.7%

~ from our NLP analysis of 358 combined software ratings.

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Private Data Token Transit collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data