fix problems on VicoHome [iphone]

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—— Run into issues on VicoHome? Get help pending when official support gets back to you!

VicoHome: Smart Home Camera
Info:
company: PHOTON SAIL TECHNOLOGIES PTE. LTD.
: http://www.addx.ai
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Payments issue

Limited recording duration without subscription

Fix: 1. Use the app's free features to maximize your recording capabilities. Set the camera to record only during specific times when you are hom... ⇲

Subscription fees for full features

Fix: 1. Review the features available in the free version and utilize them to their fullest. Focus on settings that maximize the utility of the f... ⇲

Double charging for subscriptions

Fix: 1. Check your subscription status in the app settings to ensure you are not subscribed to multiple plans. 2. Review your payment methods an... ⇲
 
Settings issue

Inability to record continuously 24/7

Fix: 1. Check if your camera supports continuous recording with a microSD card. If it does, insert a compatible card and configure the settings i... ⇲
 
Notifications issue

Notifications not triggered for specific zones

Fix: 1. Go to the app settings and ensure that zone notifications are enabled. Check the specific zones you want to monitor and adjust the settin... ⇲
 
Login issue

Cannot log in from multiple devices simultaneously

Fix: 1. Log out of the VicoHome app on the device you are not using. This will free up the account for use on another device. 2. Use the app on... ⇲
 
Network issue

Issues with camera going offline

Fix: 1. Check your Wi-Fi connection. Ensure that the camera is within range of your router and that the network is stable. Restart your router if... ⇲

Difficulty in switching routers

Fix: 1. Open the VicoHome app and navigate to the settings to find the Wi-Fi settings. Select the option to change the Wi-Fi network. 2. Follow... ⇲
 
Bugs issue

Inaccurate motion detection

Fix: 1. Adjust the sensitivity settings for motion detection in the app. Lowering the sensitivity can help reduce false alerts. 2. Reconfigure t... ⇲

Incorrect bird identification in app

Fix: 1. Ensure that the app is updated to the latest version, as updates may improve identification accuracy. 2. Cross-reference the app's ident... ⇲

Saved recordings delete themselves

Fix: 1. Check the app settings for any auto-delete options that may be enabled. Disable these settings if necessary. 2. Ensure that you have eno... ⇲
 
Audio issue

Low audio volume affecting notifications

Fix: 1. Check the volume settings on your iPhone. Go to Settings > Sounds & Haptics and adjust the volume slider for ringtones and alerts. 2. En... ⇲
 
UI issue

Inability to delete or mark videos in full screen

Fix: 1. Exit full-screen mode to access the video controls. Tap the screen to reveal the options, then look for delete or mark options. 2. Check... ⇲
 
Customization issue

No option to toggle longer recordings

Fix: 1. Check the app settings for recording duration options. Some apps allow you to set the length of recordings in the settings menu. 2. If t... ⇲
 
Syncing issue

VicoHome requires constant re-syncing

Fix: 1. Ensure that your iPhone and the VicoHome app are updated to the latest versions. Go to Settings > General > Software Update for iOS and t... ⇲
 
Video issue

Limited options for video playback

Fix: 1. Explore the app settings to see if there are any playback options that can be adjusted for better performance. 2. Use the app's timeline... ⇲
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 what users are saying
Good experience
98.4%

Neutral
0.9%

Bad experience
0.8%

~ from our NLP analysis of 63,238 combined software ratings.

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 Private Data VicoHome collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Plus(Subscribe Monthly): $4.49 VicoHome Plus(Subscribe Monthly)
  2. Gen2 Single Plan(monthly): $4.49 Gen2 Single Plan(monthly)
  3. Basic(Subscribe Monthly): $2.99 VicoHome Basic(Subscribe Monthly)
  4. Gen2 Single Plan(annually): $47.49 Gen2 Single Plan(annually)
  5. Gen2 Unlimited Plan(monthly): $9.99 Gen2 Unlimited Plan(monthly)
  6. Gen2 Two-device Plan(monthly): $8.95 Gen2 Two-device Plan(monthly)
  7. Pro(Subscribe Monthly): $7.99 VicoHome Pro(Subscribe Monthly)
  8. Gen2 Single Cam Plan （Annual）: $47.49 Gen2 Single Cam Plan （Annual）
  9. Basic Plan(1 device, monthly): $2.99 Basic Plan(1 device, monthly)
  10. Gen2 Unlimited Plan(annually): $105.99 Gen2 Unlimited Plan(annually)