fix problems on Azul [iphone]

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—— Run into issues on Azul? Get help pending when official support gets back to you!

Azul
Info:
company: Azul Linhas Aereas Brasileiras S/A.
: http://www.voeazul.com.br/
: www.voeazul.com.br
Chat with our AI-based Azul Support
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Account issue

Inability to enter non-Brazilian phone numbers

Fix: Try entering your phone number in the international format. For example, if your number is from the US, start with +1 followed by your area... ⇲

Cannot reset password without CPF

Fix: If you do not have a CPF, try using the app's 'Forgot Password' feature and see if there are alternative verification methods available, suc... ⇲
 
Crashes issue

Crashes frequently

Fix: Make sure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check if you have less than 1GB available. If... ⇲
 
UI issue

Poor navigation for foreign users

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to help you navigate more... ⇲

Limited seat selection visibility

Fix: Check if there is an option to view seat maps during the booking process. If not, try accessing the app during off-peak hours when server lo... ⇲

Inability to view reservations

Fix: Ensure you are logged into the correct account associated with your reservations. Check your email for confirmation messages that may contai... ⇲

Difficulties in entering addresses for foreigners

Fix: Try entering your address in the format used in your home country, as the app may accept different formats. Use common abbreviations and avo... ⇲

Inability to anticipate flights through the app

Fix: Check if the app has a flight tracking feature or a section for upcoming flights. If not, consider using a separate flight tracking app to m... ⇲
 
Settings issue

Language settings revert to Portuguese

Fix: Check your iPhone's language settings by going to Settings > General > Language & Region. Ensure that your preferred language is set correct... ⇲
 
Payments issue

Payment issues with foreign cards

Fix: Verify that your foreign card is enabled for international transactions. Contact your bank to ensure there are no restrictions on your card... ⇲
 
Loading issue

Check-in not available for international flights

Fix: Check if the app has specific requirements for international check-ins. Sometimes, check-in may only be available closer to the flight time,... ⇲
 
Customization issue

No option to change return dates

Fix: Check if the app allows for changes in the booking section. If not, you may need to contact customer support through the app or website for... ⇲
 
Support issue

Customer service is unhelpful

Fix: Try using different communication channels for customer service, such as social media or email, which may yield better responses than in-app... ⇲
 
Compatibility issue

Azul does not support dual citizenship

Fix: If you have dual citizenship, try entering your primary citizenship details first, as the app may prioritize one over the other. OR If th... ⇲

Lack of English language support

Fix: If the app does not support English, consider using a translation app to help you navigate through the app's features and options. OR Loo... ⇲
 
Notifications issue

No notifications for flight changes

Fix: Check your app notification settings by going to Settings > Notifications > Azul and ensure that notifications are enabled. Also, check in-a... ⇲
 
Performance issue

Inconsistent app performance

Fix: Ensure your iPhone's operating system is up to date by going to Settings > General > Software Update. An outdated OS can affect app performa... ⇲
 
Registration issue

Excessive steps to create an account

Fix: Take note of the required information before starting the account creation process to streamline your input. Prepare all necessary documents... ⇲
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 what users are saying
Good experience
91.5%

Bad experience
6.7%

Neutral
1.8%

~ from our NLP analysis of 5,262 combined software ratings.

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 Private Data Azul collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Diagnostics