fix problems on SWEPCO [iphone]

—— Run into issues on SWEPCO? Get help pending when official support gets back to you!

SWEPCO

Info:

company: American Electric Power

: http://SWEPCO.com

Chat with our AI-based SWEPCO Support

🛠️ Common SWEPCO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

SWEPCO frequently crashes

Fix: 1. Update the App: Go to the App Store, search for SWEPCO, and check if there is an update available. If so, tap 'Update' to install the lat... ⇲

Login issues persist

Fix: 1. Check Credentials: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password... ⇲

Payments issue

Payment redirects to web browser

Fix: 1. Check App Settings: Look for any settings within the app that may allow you to enable in-app payments instead of redirecting to a browser... ⇲

Too many steps to make a payment

Fix: 1. Familiarize with the Process: Take note of each step required to make a payment and see if there are any shortcuts or options to save you... ⇲

Account issue

Inability to copy account number

Fix: 1. Screenshot: If you cannot copy the account number, take a screenshot of the screen displaying it. You can then use the screenshot to refe... ⇲

UI issue

Text on new icon is too small

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust the text size or enable 'Larger Text' to make text more readabl... ⇲

Inconvenient to use for bill checking

Fix: 1. Organize Your Dashboard: If the app allows customization, arrange your dashboard to prioritize bill checking features for easier access.... ⇲

Settings issue

Remember me feature does not work

Fix: 1. Check App Permissions: Go to Settings > SWEPCO and ensure that the app has permission to use your device's storage. This may affect the r... ⇲

Face ID fails to log in

Fix: 1. Check Face ID Settings: Go to Settings > Face ID & Passcode and ensure that Face ID is set up for the SWEPCO app. If not, add it. 2. Upda... ⇲

Bugs issue

SWEPCO does not allow outage reporting consistently

Fix: 1. Check for Updates: Ensure you are using the latest version of the app, as updates may improve outage reporting functionality. 2. Restart... ⇲

SWEPCO does not function over half the time

Fix: 1. Check Server Status: Sometimes, the app may be down due to server issues. Check SWEPCO's website or social media for any announcements re... ⇲

Customization issue

Lack of features beyond bill checking

Fix: 1. Explore All App Features: Sometimes, features may be hidden or not immediately obvious. Take time to explore the app thoroughly to see if... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

51.5%

Good experience

39.4%

Neutral

9.1%

~ from our NLP analysis of 66 combined software ratings.

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Private Data SWEPCO collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics