fix problems on Shef [iphone]

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—— Run into issues on Shef? Get help pending when official support gets back to you!

Shef - Homemade Food Delivery
Info:
company: Shef, Inc
: https://shef.zendesk.com/hc/en-us
: shef.com
Chat with our AI-based Shef Support
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Bugs issue

Cart clears unexpectedly

Fix: 1. Ensure you are logged in: Make sure you are logged into your account before adding items to your cart. If you are not logged in, items ma... ⇲

Bugs during order placement

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Check for updates: Go to the App Store and ensur... ⇲

Incorrect order information

Fix: 1. Double-check before placing an order: Review your order summary carefully before finalizing to ensure all details are correct. 2. Contact... ⇲

Promo discounts disappear

Fix: 1. Check promo validity: Ensure that the promo code you are using is still valid and has not expired. 2. Apply promo codes at checkout: Make... ⇲
 
Messages issue

No order confirmation emails

Fix: 1. Check spam/junk folder: Sometimes, confirmation emails may end up in the spam folder. Make sure to check there. 2. Verify email address:... ⇲
 
Customization issue

Inability to edit delivery address

Fix: 1. Check account settings: Go to your account settings in the app and look for an option to update your delivery address. If it’s not availa... ⇲

No option to review individual meals

Fix: 1. Use the feedback option: If the app has a general feedback section, use it to express your desire for meal reviews. 2. Keep a personal lo... ⇲

Limited food selection

Fix: 1. Explore different categories: Sometimes, food options are categorized differently. Make sure to check all sections of the menu. 2. Check... ⇲

No option to reorder past meals

Fix: 1. Keep a personal list: Manually note down your favorite meals for easy reference when ordering again. 2. Use the search function: If you r... ⇲

Single-use plastic waste

Fix: 1. Opt for no utensils: If the app allows, choose not to include utensils or napkins with your order to reduce plastic waste. 2. Provide fee... ⇲

Cumbersome order modification process

Fix: 1. Review your order carefully: Before finalizing, double-check your order to minimize the need for modifications. 2. Use the app's help sec... ⇲
 
Slow issue

Slow and laggy performance

Fix: 1. Restart your device: Sometimes, a simple restart can improve app performance. Hold down the power button and slide to power off, then tur... ⇲
 
Support issue

Customer support is unresponsive

Fix: 1. Use multiple contact methods: If the app has a chat feature, email, or phone support, try reaching out through different channels. 2. Che... ⇲
 
Battery issue

Shef heats up phone

Fix: 1. Close background apps: Close any unnecessary apps running in the background to reduce the load on your device. 2. Limit usage: Try to lim... ⇲
 
Syncing issue

Inconsistent order tracking

Fix: 1. Refresh the tracking page: If the tracking information seems outdated, try refreshing the page or closing and reopening the app. 2. Check... ⇲
 
Crashes issue

Shef crashes frequently

Fix: 1. Restart your device: A simple restart can often resolve app crashes. 2. Update the app: Go to the App Store and check for any available u... ⇲
 
Feedback issue

No feedback mechanism for delivery issues

Fix: 1. Use the app's support feature: If available, report delivery issues through any support or help section in the app. 2. Document your expe... ⇲
 
UI issue

Poor user experience overall

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its features and layout better. 2. Provide constructiv... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.3%

Neutral
1.6%

~ from our NLP analysis of 4,062 combined software ratings.

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ZERO&

 Private Data Shef collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics