fix problems on HongMall [iphone]

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—— Run into issues on HongMall? Get help pending when official support gets back to you!

HongMall: Beauty & Grocery
Info:
company: Webooook Information Technology Ltd
: https://www.hongmall.cloud/sysweb/hmallfaq.html
: www.hongmall.com
Chat with our AI-based HongMall Support
   Hello! How can I assist you?  

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Language issue

Not all content is in English

Fix: Change the app's language settings to English if available. Go to the app settings, look for 'Language' or 'Region', and select English to s... ⇲

Language settings do not translate all content

Fix: Manually translate any untranslated content using a translation app or service. This can help you understand the information better. OR C... ⇲
 
Pricing issue

Prices are often higher than local markets

Fix: Before making a purchase, compare prices with local stores or other online platforms. If you find a significant difference, consider waiting... ⇲
 
Payments issue

No Apple Pay payment option

Fix: If Apple Pay is not available, consider linking a credit or debit card directly to the app for payments. Go to the payment settings in the a... ⇲
 
Logistics issue

Slow logistics

Fix: Check the estimated delivery times before placing an order. If the logistics are slow, consider planning your purchases in advance to avoid... ⇲
 
Inventory issue

Frequent out of stock items

Fix: Sign up for notifications or alerts for items that are frequently out of stock. This way, you can be informed when they become available aga... ⇲
 
Delivery issue

Damaged packages upon arrival

Fix: Inspect your package upon arrival and take photos of any damage. If the item is damaged, follow the app's return policy to initiate a return... ⇲

Delivery service has changed to package pickup only

Fix: Check the app for any updates or announcements regarding the change in delivery service. If package pickup is your only option, find the nea... ⇲
 
Support issue

Inconsistent customer service response

Fix: Keep a record of your inquiries and responses from customer service. If you do not receive a timely response, follow up with them to ensure... ⇲
 
Products issue

Product received differs from description

Fix: Before making a purchase, carefully read the product descriptions and reviews to ensure you understand what you are buying. If the product r... ⇲
 
UI issue

HongMall navigation issues

Fix: Familiarize yourself with the app's layout by exploring different sections. If you encounter navigation issues, try restarting the app or re... ⇲
 
Crashes issue

HongMall crashes or fails to open

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update to check for updates. If the app contin... ⇲
 
Checkout issue

Address selection issues during checkout

Fix: Double-check that your address is entered correctly in your account settings. If you encounter issues during checkout, try removing and re-e... ⇲

Sales tax not adjusted based on shipping address

Fix: Check your account settings to ensure your shipping address is correctly entered. If the sales tax is still incorrect, consider reaching out... ⇲
 
Security issue

Concerns about personal information security

Fix: Review the app's privacy policy to understand how your information is used and protected. Ensure that you are using a strong password for yo... ⇲
 
Account issue

No option to delete account after registration

Fix: Look for account settings within the app where you may find an option to deactivate or delete your account. If not available, consider chang... ⇲
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 what users are saying
Good experience
96.8%

Bad experience
1.8%

Neutral
1.4%

~ from our NLP analysis of 15,924 combined software ratings.

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 Private Data HongMall collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Diagnostics