fix problems on Smiles [iphone]

—— Run into issues on Smiles? Get help pending when official support gets back to you!

Smiles:Food,Grocery,Lifestyle

Info:

company: Emirates Telecommunications Corporation

: https://www.etisalat.ae/en/c/mobile/smiles.jsp

: www.etisalat.ae

Chat with our AI-based Smiles Support

🛠️ Common Smiles Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Apple Pay not working

Fix: 1. Ensure that your Apple Pay is set up correctly. Go to 'Settings' > 'Wallet & Apple Pay' and check if your cards are added. If not, add a... ⇲

Delivery issues and cancellations

Fix: 1. Check your delivery address in the app to ensure it is correct. Go to 'Account' > 'Delivery Address' and verify. 2. If you experience a c... ⇲

Slow issue

Smiles is slow and lags

Fix: 1. Clear the app's cache by going to 'Settings' > 'General' > 'iPhone Storage', find the app, and select 'Offload App'. This will free up sp... ⇲

Support issue

Customer support is unresponsive

Fix: 1. Check the app for any FAQs or help sections that may provide answers to your questions. 2. Try reaching out through different channels, s... ⇲

Live chat support is ineffective

Fix: 1. Document your issues clearly before starting a chat to ensure you communicate effectively. 2. Try reaching out during off-peak hours for... ⇲

Loading issue

Account tab takes too long to load

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves loading times. 2. Clear the ap... ⇲

Search issue

Difficult to find chat support

Fix: 1. Look for a 'Help' or 'Support' section within the app, which may contain chat options. 2. Check the app's website for a dedicated support... ⇲

Account issue

Points lost during account switch

Fix: 1. Before switching accounts, ensure you have noted down your points or rewards. 2. If points are lost, check if there is a way to recover t... ⇲

Screen issue

Accessibility issues with screen reader

Fix: 1. Check if the app has accessibility settings. Go to 'Settings' > 'Accessibility' and ensure VoiceOver is enabled. 2. Provide feedback thro... ⇲

Crashes issue

Smiles crashes after updates

Fix: 1. Restart your iPhone after an update to clear any temporary glitches. 2. Check for any additional updates for the app in the App Store tha... ⇲

Updates issue

Smiles does not open after update

Fix: 1. Restart your iPhone to refresh the system. 2. Check for any pending iOS updates by going to 'Settings' > 'General' > 'Software Update'.... ⇲

Compatibility issue

Complicated linking of multiple phones

Fix: 1. Ensure you are logged into the same account on all devices. 2. Follow the app's instructions for linking devices carefully, as there may... ⇲

Network issue

Data connectivity issues

Fix: 1. Check your internet connection by trying to load a website or another app. 2. Toggle Airplane Mode on and off to reset your connection.... ⇲

Smiles only works on WiFi

Fix: 1. Check your cellular data settings by going to 'Settings' > 'Cellular' and ensure the app is allowed to use cellular data. 2. Restart your... ⇲

Bugs issue

Food orders cancelled without notice

Fix: 1. Check your order history for any notifications regarding cancellations. 2. Ensure your payment method is valid and has sufficient funds.... ⇲

Delivery times not respected

Fix: 1. Check the app for estimated delivery times before placing an order. 2. If delivery times are consistently missed, consider placing orders... ⇲

Payments issue

Double charges for subscription

Fix: 1. Check your subscription status in the app under 'Account' > 'Subscriptions' to confirm if you are indeed being charged twice. 2. Review y... ⇲

Voucher purchase confusion

Fix: 1. Read the terms and conditions associated with the vouchers carefully before purchasing. 2. Check for any FAQs related to voucher purchase... ⇲

Privacy issue

Requires excessive personal information

Fix: 1. Review the app's privacy policy to understand why certain information is required. 2. Only provide the minimum information necessary to u... ⇲

UI issue

No clear transfer number display

Fix: 1. Check the order confirmation or receipt for any transfer numbers. 2. Look for a 'Help' or 'Support' section in the app that may provide g... ⇲

Login issues after logout

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' feature if necessary. 2. Clear the app's cache and t... ⇲