fix problems on MyRogerMic [iphone]

—— Run into issues on MyRogerMic? Get help pending when official support gets back to you!

myRogerMic

Info:

company: Sonova AG

: https://product-support.phonak.com/s/topic/0TO6f000000kN06GAE/apps?language=en_US

: www.phonak.com

Chat with our AI-based myRogerMic Support

🛠️ Common myRogerMic Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot see charging status while charging

Fix: To check the charging status of your device while using myRogerMic, you can use the battery widget on your iPhone. Swipe right on your home... ⇲

Lacks tracking feature for device

Fix: As a workaround, consider using a third-party tracking app that can help you locate your device. Apps like 'Find My' on iOS can help you kee... ⇲

Settings issue

Frequently forgets saved settings

Fix: To mitigate this issue, try resetting the app settings to default and then reconfigure your preferred settings. This can sometimes help the... ⇲

Requires readjustment of settings when sound source changes

Fix: To minimize the need for constant readjustment, consider creating different profiles for various sound environments if the app allows it. Th... ⇲

Parameters lost when accessing saved settings

Fix: To avoid losing parameters, ensure that you are saving your settings correctly before exiting the app. Double-check that you are following t... ⇲

No toggle switch to shut off outside mic

Fix: As a workaround, you can manually adjust the volume settings on your iPhone to minimize outside noise when using the app. Go to Settings > S... ⇲

Customization issue

No option to save custom settings

Fix: If the app does not allow saving custom settings, consider documenting your preferred settings in a note-taking app on your iPhone. This way... ⇲

Updates issue

Multibeam focusing feature missing after update

Fix: Check the app's update notes or help section to see if the multibeam focusing feature has been moved or renamed. Sometimes features are rest... ⇲

Compatibility issue

Two separate apps required for features

Fix: To streamline your experience, create shortcuts for both apps on your home screen. This will make it easier to access them quickly without h... ⇲

UI issue

No app icon drop on iPhone

Fix: If the app icon is not appearing, try restarting your iPhone. Sometimes a simple restart can resolve display issues. If that doesn't work, c... ⇲

Search issue

Cumbersome to find and open app

Fix: To make the app easier to find, consider adding it to your home screen or creating a dedicated folder for all your audio-related apps. This... ⇲

Installation issue

Update installation process unresponsive

Fix: If the update process is unresponsive, try force-closing the app by swiping up from the bottom of the screen (or double-clicking the home bu... ⇲

Support issue

No directions for failed update attempts

Fix: If an update fails, check the app's official website or user forums for troubleshooting tips specific to update issues. Often, other users w... ⇲