fix problems on MyORCA [iphone]

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—— Run into issues on MyORCA? Get help pending when official support gets back to you!

myORCA
Info:
company: Sound Transit
: http://myorca.com
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Bugs issue

Auto-reload feature has bugs

Fix: Check for any available updates for the app in the App Store. Developers often release updates to fix bugs and improve functionality. OR... ⇲
 
Payments issue

Cannot set up backup payment options

Fix: Go to the payment settings in the app and ensure that you have entered all required information correctly. Sometimes, missing details can pr... ⇲

No tap to pay with Apple Wallet

Fix: Ensure that your device is updated to the latest iOS version. Go to Settings > General > Software Update to check for updates. OR Check i... ⇲

Payment processing errors

Fix: Verify that your internet connection is stable. Payment processing issues can often be caused by connectivity problems. Try switching betwee... ⇲

Inaccurate transaction data

Fix: Log out of the app and log back in to refresh your transaction history. This can sometimes correct display errors. OR Check if there are... ⇲

Poor user experience with payment methods

Fix: Provide feedback through the app's feedback feature to highlight specific issues you are facing. This can help improve future updates. OR... ⇲

No integration with Google Pay

Fix: Check if there are any updates available for the app that might add Google Pay support. Go to the App Store and see if an update is availabl... ⇲
 
Slow issue

Slow card replacement process

Fix: If you need a card replacement, try reaching out through the app's support feature to expedite the process. Look for a 'Help' or 'Support' s... ⇲
 
Account issue

myORCA does not remember linked cards

Fix: Ensure that you are saving your card information correctly in the app. Double-check the settings to confirm that the 'Remember Card' option... ⇲

Limited account management features

Fix: Explore the app thoroughly to ensure you are not missing any features. Sometimes, features are hidden in submenus. OR Consider using the... ⇲

Glitches in user account management

Fix: Log out of your account and log back in to refresh your session. This can sometimes resolve temporary glitches. OR Clear the app's cache... ⇲
 
UI issue

Giant font size

Fix: Check your device's accessibility settings. Go to Settings > Display & Brightness > Text Size and adjust the text size to your preference.... ⇲
 
Login issue

myORCA does not support Face ID

Fix: Check if there are any updates available for the app that might add Face ID support. Go to the App Store and see if an update is available.... ⇲
 
Updates issue

Lack of real-time updates

Fix: Ensure that notifications are enabled for the app. Go to Settings > Notifications > myORCA and enable notifications to receive updates. OR... ⇲

Outdated technology

Fix: Check for app updates regularly in the App Store to ensure you are using the latest version with the most recent technology improvements.... ⇲
 
Support issue

Unresponsive customer support

Fix: Try reaching out through multiple channels, such as email, in-app support, or social media, to increase your chances of getting a response.... ⇲
 
Registration issue

Difficult sign-up process

Fix: Ensure you are following all prompts carefully during the sign-up process. Take note of any required fields that may be causing issues. OR... ⇲
 
Performance issue

Inconsistent app performance

Fix: Regularly clear the app's cache or data if possible, as this can help improve performance by removing unnecessary files. OR Ensure your d... ⇲
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 what users are saying
Bad experience
49.4%

Good experience
41.8%

Neutral
8.8%

~ from our NLP analysis of 251 combined software ratings.

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 Private Data myORCA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics