fix problems on First Alert [iphone]

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—— Run into issues on First Alert ? Get help pending when official support gets back to you!

First Alert by Resideo
Info:
company: Resideo Technologies, Inc.
: https://www.resideo.com/us/en/support/
: www.resideo.com
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Bugs issue

Face ID functionality is inconsistent

Fix: Ensure that Face ID is enabled in your iPhone settings. Go to Settings > Face ID & Passcode and check that the app is allowed to use Face ID... ⇲

Error when adding L1 sensors

Fix: Ensure that the L1 sensors are compatible with your thermostat model. Check the specifications on the Resideo website. OR Reset the L1 se... ⇲

Scheduling feature does not work properly

Fix: Double-check the schedule settings to ensure they are set correctly. Make sure the time zone is accurate in the app settings. OR Try dele... ⇲
 
Search issue

First Alert fails to find registered thermostat

Fix: Make sure your thermostat is connected to the same Wi-Fi network as your phone. If not, reconnect it to the correct network. OR Try remov... ⇲
 
Customization issue

No option to switch temperature units in the app

Fix: Check the app settings for a temperature unit option. Go to Settings in the app and look for a 'Temperature Unit' option to switch between C... ⇲

Temperature conversion feature is absent

Fix: Check the app settings for any options related to temperature units. If not available, it may be a limitation of the app. OR As a workaro... ⇲
 
Features issue

Geofencing feature is missing

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure it is set to 'While Using... ⇲
 
Notifications issue

Frequent popups if notifications are off

Fix: Go to the app settings and turn on notifications. This may reduce the frequency of popups by allowing the app to communicate updates through... ⇲
 
Syncing issue

Slow synchronization with thermostat changes

Fix: Ensure that both your phone and thermostat are connected to a strong Wi-Fi network. A weak connection can cause delays in synchronization.... ⇲
 
Compatibility issue

First Alert not optimized for tablet use

Fix: If using the app on a tablet, try switching to the phone version of the app if available, as it may provide a better experience. OR Consi... ⇲

Incompatibility with Alexa for temperature settings

Fix: Ensure that the Resideo app is linked to your Alexa account. Go to the Alexa app, select 'Skills & Games', and check if the Resideo skill is... ⇲
 
Audio issue

Two-way talk feature is clunky

Fix: Ensure that your microphone and speaker permissions are enabled for the app. Go to Settings > Privacy > Microphone and ensure the app is all... ⇲
 
Camera issue

IR range on cameras is limited

Fix: Check the placement of the camera. Ensure it is not obstructed by furniture or walls that could limit the IR range. OR Consider adding ad... ⇲
 
Slow issue

First Alert is slow and buggy

Fix: Clear the app cache by going to the app settings and selecting 'Clear Cache' if available. This can help improve performance. OR Uninstal... ⇲
 
Updates issue

Delayed updates for added devices

Fix: Check your internet connection to ensure it is stable. A weak connection can cause delays in updates. OR Try refreshing the app by pullin... ⇲

First Alert clears itself after updates

Fix: Check your device storage. If your device is low on storage, it may cause issues with app updates. Free up space if necessary. OR Try bac... ⇲
 
Network issue

Cannot communicate with L1 WiFi Water Leak detectors

Fix: Ensure that the L1 Water Leak detectors are connected to the same Wi-Fi network as your thermostat and phone. OR Reset the L1 Water Leak... ⇲

First Alert frequently shows offline status

Fix: Check your internet connection and ensure that your device is connected to Wi-Fi or cellular data. OR Restart your router and your device... ⇲
 
Login issue

Sign-in button is unresponsive

Fix: Try restarting the app and attempting to sign in again. Sometimes a simple restart can resolve unresponsive buttons. OR Check for any app... ⇲

Signup process is successful but sign-in fails

Fix: Double-check your login credentials for any typos. Ensure that you are using the correct email and password combination. OR Try resetting... ⇲
 
Loading issue

First Alert often fails to open

Fix: Ensure your device's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR Try... ⇲
 
UI issue

Interface is poorly designed

Fix: Familiarize yourself with the app layout by exploring each section. Sometimes, understanding the navigation can improve the experience. OR... ⇲
 
Security issue

Issues with enabling two-factor authentication

Fix: Ensure that your phone number or email is correctly entered in the app settings for two-factor authentication. Double-check for typos. OR... ⇲
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 what users are saying
Bad experience
63.5%

Good experience
34.6%

Neutral
1.9%

~ from our NLP analysis of 52 combined software ratings.

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 Private Data First Alert collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics