fix problems on Remotie [iphone]

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—— Run into issues on Remotie? Get help pending when official support gets back to you!

Remotie: remote for Samsung TV
Info:
company: KRAFTWERK 9 LTD
: https://kraftwerk9.com/support
: kraftwerk9.com
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Permissions issue

Requires constant re-approval to connect

Fix: Ensure that your phone's Bluetooth and Wi-Fi settings are enabled and that the app has the necessary permissions to connect without needing... ⇲
 
Remote Control issue

Cannot turn on TV using the app

Fix: Check if your TV supports HDMI-CEC (Consumer Electronics Control) and ensure it is enabled in the TV settings. This feature allows devices t... ⇲

No option to turn off TV

Fix: Check if your TV supports power control through HDMI-CEC and ensure it is enabled in the TV settings, which may allow the app to turn off th... ⇲
 
Network issue

Remotie disconnects when phone locks

Fix: Adjust your phone's settings to prevent the app from being put to sleep when the phone locks. Go to Settings > Battery > App Battery Saver a... ⇲

Slow to reconnect after inactivity

Fix: Try to keep the app active by periodically tapping the screen or using the remote features to prevent it from going idle. OR Check your W... ⇲

Cannot access smart hub

Fix: Ensure that your TV is connected to the same Wi-Fi network as your phone, as this is necessary for accessing the smart hub features. OR U... ⇲

Requires manual connection every time

Fix: Ensure that your phone's Bluetooth and Wi-Fi settings are set to automatically connect to known devices, which may help reduce the need for... ⇲

Frequent disconnections during use

Fix: Ensure that your Wi-Fi connection is stable and strong, as a weak connection can lead to frequent disconnections. Consider moving closer to... ⇲
 
Customization issue

Limited functionality without premium features

Fix: Explore the free features of the app and see if they meet your needs. If not, consider looking for alternative remote control apps that offe... ⇲

Inability to test advanced features before purchase

Fix: Look for demo videos or user reviews online that showcase the advanced features of the app before making a purchase. OR Consider reaching... ⇲
 
Updates issue

Inconsistent performance after updates

Fix: Clear the app cache by going to Settings > Apps > Remotie > Storage > Clear Cache. This can help resolve performance issues after updates.... ⇲
 
Screen issue

Full screen mode only, no split screen

Fix: Check if your device supports split-screen mode and if the app has been updated to allow this feature. If not, consider using the app in ful... ⇲
 
Ads issue

Difficult to type due to frequent ads

Fix: Use a physical keyboard or a separate typing app to input text, which can make typing easier without interruptions from ads. OR If availa... ⇲

Ads pop up after every button press

Fix: Look for an option in the app settings to reduce the frequency of ads or to purchase an ad-free version of the app. OR Try using the app... ⇲
 
Compatibility issue

Lacks landscape mode support

Fix: Check your device settings to see if you can force landscape mode for the app. Some devices allow you to lock orientation for specific apps.... ⇲

Limited device compatibility

Fix: Check the app's compatibility list to ensure your device is supported. If not, consider looking for alternative remote control apps that sup... ⇲
 
UI issue

Remotie lacks polish and modern UI support

Fix: Check for any available updates for the app that may improve its UI and overall performance. OR Consider providing feedback through the a... ⇲
 
Support issue

Poor customer support response

Fix: Look for user forums or community support groups where you can find solutions from other users who may have experienced similar issues. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
83.4%

Bad experience
12.2%

Neutral
4.3%

~ from our NLP analysis of 24,997 combined software ratings.

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 Private Data Remotie collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. TV Remote - Week: $3.99 Touchpad, Keyboard, Playback, TV Apps, No Ads
  2. Smart PRO Remote for Samsung: $3.99 Touchpad, Keyboard, Playback & Color buttons
  3. Touchpad and text sync with voice input.: $2.99 Large touchpad will make navigation through menus and content more convenient. Text input and sync will make browsing easy.
  4. Premium Remote for Samsung: $3.99 Expand capabilities of the application
  5. Premium Remote for Samsung: $19.99 Expand capabilities of the application
  6. TV Remote - Month: $9.99 Touchpad, Keyboard, Playback, TV Apps, No Ads
  7. TV Remote - Year: $19.99 Touchpad, Keyboard, Playback, TV Apps, No Ads
  8. Channel list and program schedule.: $2.99 Your remote is becoming more comfortable! Using the TV Guide tab you can make up a list of favorite channels, create a reminder for a program of interest, change channel name or icon, check program schedule for the week.
  9. Premium Remote for Samsung: $7.99 Expand capabilities of the application
  10. Remove ad: $1.99 Remove all ads in the app